Offshore Scheduler

Plan Smarter, Work Faster, Deliver Better

Bring your coordination expertise to a role where every detail matters. In this position, you'll manage schedules, optimize routes, and ensure seamless service delivery-all while advancing your career in the global services industry. This is your chance to build a global career, gain international exposure, and make your mark from the comfort of your home.

Job Description

As an Offshore Scheduler, you will manage end-to-end scheduling operations, ensuring efficient job assignments, compliance checks, and smooth client communication. With precision planning and proactive follow-ups, you'll play a vital role in keeping service delivery on track.

Job Overview

Employment type: Full-time

Shift: Day Shift, Weekends Off

Work setup: Permanent WFH

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Permanent WFH arrangement
• Day shift schedule
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Visit: )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• At least 1 year experience in scheduling or coordination roles, preferably in a trade services or facilities management environment
• Familiarity with AroFlo or similar job management software (training can be provided)
• Strong working knowledge of Google Maps for route planning
• Understanding of industry compliance, including client inductions and license tracking
• Excellent communication skills and experience using SMS or CRM systems for client engagement
• Highly organized with attention to detail and the ability to manage multiple tasks concurrently
• Ability to work independently in a remote/offshore setting and collaborate with onshore teams effectively

Desirable:

• Prior experience in electrical or plumbing services scheduling
• Knowledge of Australian trade service regulations and standards
• Time zone flexibility to align partially with Australian business hours

Your Daily Tasks

Forward Planning

• Schedule non-urgent service and maintenance tasks in line with operational priorities and technician availability.

Route Optimization

• Use Google Maps and other tools to plan efficient travel routes and minimize technician downtime.

System Management

• Manage job bookings and updates using the internal job management system, AroFlo.

Compliance Checks

• Ensure all scheduled jobs comply with client induction processes and verify licenses and certifications.

Booking Confirmations

• Confirm appointments via SMS system to maintain clear client communication.

Follow-ups

• Actively follow up on unconfirmed bookings to reduce risks of no-shows or missed appointments.

Issue Escalation

• Identify and escalate scheduling conflicts or issues promptly to the onshore team.

Preventative Maintenance Scheduling

• Coordinate planned preventative maintenance (PPM) for electrical and plumbing services with the operations team.

About the Client

Our client is a leading provider of electrical and plumbing maintenance services, committed to delivering efficient, reliable, and customer-focused solutions. With a strong reputation for quality and innovation, they support residential and commercial clients across Australia. Their dedication to compliance, service excellence, and continuous improvement makes them a trusted partner in the general services industry.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra