QA Reports Analyst
5 hours ago
Job Objective:
The QA Reports Analyst is responsible for creating, maintaining, and enhancing data reports and dashboards to ensure accurate, complete, and timely data insights for decision-making. This role supports campaign performance, process improvement, and operational efficiency through data-driven reporting and automation.
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Key Responsibilities:
• Develop, implement, and optimize reporting dashboards and data systems.
• Ensure accurate onboarding of campaigns and apply appropriate settings, restrictions, and filters.
• Monitor, analyze, and interpret daily, weekly, and monthly data to identify trends and opportunities.
• Conduct real-time performance monitoring to support operational efficiency.
• Collaborate with operations and other stakeholders to reduce non-productive behavior and improve performance.
• Generate clear and actionable performance reports for internal teams and leadership.
• Automate reports and workflows using Google AppScript or Microsoft PowerApps to improve reporting efficiency.
• Assist in campaign development and implementation of process improvements.
• Perform data quality checks and maintain documentation for reporting processes.
• Perform additional tasks and special projects as assigned by management.
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Qualifications:
• Strong attention to detail and accuracy in data handling.
• Advanced knowledge of Excel and Google Sheets, including pivot tables, formulas, and data tools (VBA is a plus).
• Basic to intermediate experience in Google AppScript or Microsoft PowerApps is required.
• Proficiency in MS Office (Word, PowerPoint, Outlook) and Google Workspace.
• Strong analytical thinking, multitasking, and problem-solving skills.
• Excellent written and verbal communication skills.
• Experience with CRM platforms (e.g., Zendesk) and SQL queries is an advantage.
• Bachelor's degree in Business, Information Technology, Mathematics, or any related field.
• Fresh graduates with strong analytical and technical skills are welcome and encouraged to apply.
• Willing to work in a fast-paced environment and adapt to high-pressure situations.
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Job Details:
• Employment Type: Full-Time
• Industry: Real Estate / Business Services
• Work Environment: Fast-paced, collaborative, and data-driven
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