ServiceNow Administrator

4 days ago

Makati City, National Capital Region, Philippines GHD Full time
Description

At GHD, we don't just believe in the power of commitment, we live and breathe it every day.

That's why we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change. We'll empower you with the right technology and training as you bring ideas and projects to life.

Together with your colleagues, clients and partners, you can make an impact that is felt by all. See where your commitment could take you.

Who are we looking for?

We are seeking an experienced ServiceNow Administrator. This role contributes to the strategic direction and design of GHD's enterprise Employee Service Centre and provides the technical authority to administer and develop the ServiceNow platform. 

Working with an energetic and high performing team, this position offers a variety of work and will see you involved in but are not limited to:

  • Administration: Configuring, Managing and Maintaining the GHD ServiceNow Platforms (Prod, Test, Dev)
  • Security: Ensuring the GHD ServiceNow Platform is secure and updated to the latest security patches and ensure robust Identity and Access Management
  • Performance Management: Monitoring and maintaining the Health and Performance of all Instances
  • Governance: Working with Security, Compliance and Data teams to ensure GHD ServiceNow meets all internal and external policies and governance
  • Project Support: Working within Project and Agile Development teams to deliver projects and solutions
  • Incident Management: Using ITIL methodologies to manage Incidents and Operational Defects
  • Integration Management: Configuring integration of ServiceNow with other applications and technologies, including Identity Management, SAP & Document Management systems
  • Capacity Management: Ensuring the Platform is configured to meet future business needs through Optimization, Capacity Management and Continual Improvement
  • Strategic Guidance: Providing guidance and advice in Architectural design and Roadmaps
  • Training and Advocacy: Assist in Training and Education of ServiceNow and drive adoption

What you will bring to the team: 

  • Bachelor's degree in Computer Science, Information Systems or demonstrated experience to meet the key skills and competencies
  • 5+ years in ServiceNow, strong ITSM, ITOM, CMDB, Integrations background 
  • Demonstrated background in Portal development with solid JavaScript, HTML, CSS skills
  • Experience in developing and implementing systems, processes and procedures to meet customer requirements end-to-end
  • Experience integrating different platforms and business applications
  • Relevant Industry certifications such as ITIL, ServiceNow CSA, ServiceNow CIS, etc.
  • A positive approach to Continual Improvement and Advocacy of ServiceNow

Work schedule: Monday to Friday / 8:00 am to 5:00 pm / Hybrid - GHD office 3 days a week

This job offer can be based either in Makati, Quezon City or Cebu office.

Applicants must be a Filipino citizen or have the right to work in the Philippines.

GHD offices will be closed from 24 December 2025 and will reopen on 12 January 2026. We will be in contact in the new year after reviewing all applications.

We respectfully ask that no agency resumes be presented at this stage.

#LI-JL1

#LI-Hybrid

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