Training Specialist

2 hours ago

Quezon City, National Capital Region, Philippines Manulife Full time ₱900,000 - ₱1,200,000 per year

We're looking for a
Training Specialist
to join our Insurance Operations team at MBPS. In this role, you are expected to deliver an effective and comprehensive process training for John Hancock Shared Services Operations & Oversight – RPO team, aligned with the needs of the team and function to ensure adequate and highly skilled workforce. You'll play a key role in workforce development, performance improvement, and service quality enhancement.

Position Responsibilities:

  • Collaborate with Operations to identify training needs and map out annual training plans for internal teams.
  • Facilitate product and process training for new hires and cross-training using varied facilitation methods – instructor-led classroom (in-person or virtual), instructor-led deskside, hands-on training, coaching, and mentoring.
  • Develop and implement training curriculum, training plan and production glide paths.
  • Make recommendations to improve and maintain staff knowledge inventory based on sound data.
  • Update and maintain training documentation in line with policies and procedures.
  • Manage the training queues effectively, to ensure that no work falls out of TAT.

Required Qualifications:

  • At least one to two years of experience in insurance operations
  • Excellent training delivery skills, including the ability to facilitate product and process training using various methods such as in-person or virtual instructor-led sessions, hands-on training, and coaching
  • 8 PM to 5 AM Manila time, Quezon City or Cebu-based

Preferred Qualifications:

  • Knowledge of adult learning principles and methodologies is an advantage.
  • Ability to develop and implement training curricula and plans, making recommendations to improve staff knowledge based on data.
  • Strong organizational, work management, and time management abilities, with the capability to manage training queues effectively to meet turnaround times
  • Strong professionalism, work ethics, analytical and problem-solving skills, and proficiency in MS Office (particularly PowerPoint); familiarity with e-learning software is an asset

When you join our team:

  • We'll empower you to learn and grow the career you want.
  • We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we'll support you in shaping the future you want to see.

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