Customer Support Representative

Job Description:

About Teamified

Teamified works with top enterprises and digital native businesses in Australia helping them build their remote teams in India, Philippines and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. Teamified currently has 200+ engineers, testers, product managers etc. working across 20+ partners. We focus on uplifting the way organisations build and manage their remote teams through great working relationships, trust, integrity, culture and hiring processes. Additional to this we are building our own technology product offerings. We strive to deliver the best outcomes for our customers, our partners and our people.

Client is a wholly owned subsidiary of the Little Group, a privately-owned group of companies that includes Port Phillip Ferries, Melbourne Jet Base and Little Real Estate, one of the largest residential property management companies in Australia. 

Company Objective: Our goal is to help real estate agencies across Australia shift the paradigm in the property management industry by providing the technology needed to perfectly balance the relationship between renters, owners and property managers. We believe we can make it possible for people to truly love renting, owning and managing properties. And we come to work every day to make this happen. 

Role:

An integral part of business, the Customer Experience team is the connection point between our customers and the broader business, supporting our customers with all their requirements including assisting them with their queries and helping them to learn how best to use our platform. In this role you will be responsible for supporting and maintaining relationships with our new and existing customer base. 

Responsibilities:

Customer Relations

• Ensure incoming chat requests, emails and platform requests are answered promptly, dealt

with efficiently and with the highest level of customer service

• Create a sense of prompt and detailed attention for each customer, giving them an experience

that makes them feel cared for

• Manage client concerns to deliver resolution, or, if necessary, coordinate escalation

Administration Support

• Ensure accurate data entry and follow up in accordance with the service level agreements

• Accurate and timely Jira ticketing management for customer enquiries

 Reporting and Process Improvement

• Identify and suggest opportunities for improvements and innovation to establish the business as

a leader in customer service

• Provide recommendations for administrative process to streamline, simplify, and improve

Relationships:

Internal Relationships 

• Head of Customer Experience

• Customer Success Managers

• Wider internal team

External Relationships

• Current clients

• Integration partners

Requirements:

Required

• Microsoft Office Suite - Intermediate

• Outstanding written and verbal communication skills

• High attention to detail

• Active and creative problem-solving skills

• Strong conflict resolution and mediation skills

• Jira ticket management experience

 Desirable

• Property Management software experience

• Real Estate industry experience

• Ability to understand and interpret Residential Tenancy Legislation

 Competencies

• Excellent communication skills

• Attention to detail

• High levels of proactivity and initiative-taking

• Ability to actively and creatively problem solve, thinking outside the box

• Ability to manage time and prioritise

Additional Notes:

• Must be available for a rotating roster between 8am and 8pm, Monday to Friday (AEST/AEDT)

• Must be able to work to Australian time-zones

• Required to work on non-national Australian public holidays.

Benefits (Add which is applicable) 

PH

•     13th Month Pay

•     HMO

•     Leave Benefits

If you possess the required skills and are eager to contribute to our team's success, we encourage you to apply for this exciting opportunity. Apply now