Customer Fulfillment Representative
4 days ago
Job Overview and Key Responsibilities
- Manage accurately and efficiently all orders placed by Direct End Users and Business Partners, from CMR creation, credit check, order/entry, order fulfillment, shipment and invoicing.
Special Roles and Activities
Order Management
- Accurately and timely load customer orders in the order/entry system
- Track fulfillment through shipment and delivery
- Maintain order status communications with sales team
- Quickly perform any modification or alterations to orders after loading and prior to shipment
Firm Order Validation / Revenue Recognition
- Review and validate documents related to purchases, according to TGCS accounting practices and Revenue Recognition policies
- Work with accounting in order to clarify anything related to revenue/non-standard terms
Billing
- Responsible for billing and the communications with Accounts Receivable
- Create customized invoices according to customer requirements
- Validate and release billing adjustments and/or credits related to sales
- Review and resolve disputes in a timely manner
Inventory
- Track new installs in the system for accurate inventory records
- Review and monitor physical installation of Self Checkout machines and update inventory records accordingly
Contracts
- Obtain the required approvals for contracts
- Review and validate the contracts before registration
Job Requirements:
- Minimum of 2 years of customer service work experience internal and external
- Proficient with Microsoft Office
- Ability to develop fully understanding of all aspects of the department
- Oracle / SAP experience strongly recommended, not required
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