Customer Fulfillment Representative

3 days ago

Quezon City, National Capital Region, Philippines Toshiba Global Commerce Solutions Full time ₱250,000 - ₱350,000 per year

Job Overview and Key Responsibilities

  • Manage accurately and efficiently all orders placed by Direct End Users and Business Partners, from CMR creation, credit check, order/entry, order fulfillment, shipment and invoicing.

Special Roles and Activities

Order Management

  • Accurately and timely load customer orders in the order/entry system
  • Track fulfillment through shipment and delivery
  • Maintain order status communications with sales team
  • Quickly perform any modification or alterations to orders after loading and prior to shipment

Firm Order Validation / Revenue Recognition

  • Review and validate documents related to purchases, according to TGCS accounting practices and Revenue Recognition policies
  • Work with accounting in order to clarify anything related to revenue/non-standard terms

Billing

  • Responsible for billing and the communications with Accounts Receivable
  • Create customized invoices according to customer requirements
  • Validate and release billing adjustments and/or credits related to sales
  • Review and resolve disputes in a timely manner

Inventory

  • Track new installs in the system for accurate inventory records
  • Review and monitor physical installation of Self Checkout machines and update inventory records accordingly

Contracts

  • Obtain the required approvals for contracts
  • Review and validate the contracts before registration

Job Requirements:

  • Minimum of 2 years of customer service work experience internal and external
  • Proficient with Microsoft Office
  • Ability to develop fully understanding of all aspects of the department
  • Oracle / SAP experience strongly recommended, not required

  • Fulfillment Analyst

    3 days ago

    Quezon City, National Capital Region, Philippines RELX Full time ₱900,000 - ₱1,200,000 per year

    The LexisNexis Risk Solutions – Claims Record Unit (Internet Research) provides streamline processes in retrieving accident and incident reports from various Law Enforcement Agencies in support of LN Police Records product customers. Our commitment is to provide Insurance customers an easier, faster, accurate and cost-effective way of getting needed...

  • E-commerce Fulfilment Officer

    2 days ago

    Quezon City, National Capital Region, Philippines McAsia Food Trade Corporation Full time ₱420,000 - ₱630,000 per year

    Job SummaryThe E-commerce Fulfillment Officer is responsible for ensuring the accurate and efficient processing and delivery of online orders. This role involves managing inventory, coordinating with warehouse staff, processing orders, and resolving any fulfillment-related issues to ensure customer satisfaction. The Fulfillment Officer plays a crucial role...

  • Customer Service Representative Up to 28k

    2 days ago

    Quezon City, National Capital Region, Philippines Clu Forwarding Full time ₱144,000 - ₱288,000 per year

    Hi, Future Game-changer Chill out this Summer and Enjoy Exclusive Perks June Class We're Hiring: Customer Service Representative Position No Final Interview Accounts AvailableReady to take your career to the next level in the BPO industry? Join our growing team and be part of a healthcare account that truly makes a differenceQualifications:* At least 6...

  • E-Commerce Customer Service Representative

    3 days ago

    Quezon City, National Capital Region, Philippines Kinmo PW Corporation Full time ₱204,000 - ₱252,000 per year

    We are seeking a reliable and customer-focused E-Commerce Customer Service Representative to join our team. This is a fully on-site role, where you will handle customer inquiries, manage orders, and ensure excellent service across TikTok Shop, Shopee, and Lazada. You will play a key role in enhancing customer satisfaction and maintaining smooth daily...

  • Analyst, Customer Fulfillment

    3 weeks ago

    Makati City, National Capital Region, Philippines SC Johnson Full time

    SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid, Glade, Ziploc and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for...

  • Order Fulfillment Analyst

    3 days ago

    Makati City, National Capital Region, Philippines NESTLE BUSINESS SERVICES AOA INC Full time ₱1,200,000 - ₱2,400,000 per year

    Purpose of the Job:As an Order Fulfillment Analyst at Nestlé Philippines, you will play a critical role in ensuring the efficient and effective processing of customer orders. You will be responsible for analyzing order data, coordinating with various departments, and implementing strategies to optimize the order fulfillment process. Your analytical skills...

  • Customer Service Representative

    3 days ago

    Quezon City, National Capital Region, Philippines Fastrising Full time ₱40,000 per year

    Company DescriptionUp to 40k offerRole DescriptionThis is a full-time on-site role for a Customer Service Representative located in Quezon City. The Customer Service Representative will be responsible for providing excellent customer support, ensuring customer satisfaction, managing customer experience, and handling customer service inquiries. Day-to-day...

  • Customer Service Representative

    2 days ago

    Makati City, National Capital Region, Philippines Epicurean Partners Exchange Inc. Full time ₱180,000 - ₱360,000 per year

    About the roleEpicurean Partners Exchange Inc. is seeking an experienced Customer Service Representative to join our team in Makati City, Metro Manila.FIXED TIME 9am-1pm and 4pm-8pmALL FRIDAYS AND PAY DAY WEEKENDS starting November 7, 2025ATTENDANCE IS A MUST: December 16-24 until January 9, 2026What you'll be doingProcess orders, provide product information...

  • Customer support representative

    1 week ago

    Quezon City, National Capital Region, Philippines Zynergia Health & Wellness Corp Full time ₱150,000 - ₱250,000 per year

    Qualifications:Minimum of 1 year experience in a customer service role, preferably in a fast-paced environmentStrong verbal communication skills and a customer-first attitudeBasic technical knowledge, especially related to hardware products, is a plusDetail-oriented with strong problem-solving abilitiesResponsibilities:Respond to customer calls, assisting...

  • Customer Service Representative

    3 days ago

    Makati City, National Capital Region, Philippines Kenny Rogers Roasters Full time ₱150,000 - ₱180,000 per year

    About the roleEpicurean Partners Exchange Inc. is seeking an experienced Customer Service Representative to join our team in Makati City, Metro Manila.FIXED TIME 9am-1pm and 4pm-8pmALL FRIDAYS AND PAY DAY WEEKENDS starting November 7, 2025ATTENDANCE IS A MUST: December 16-24 until January 9, 2026What you'll be doingProcess orders, provide product information...