Customer Service Process Associate

22 hours ago

Taguig, National Capital Region, Philippines PRO INTEGRATE WORLD IT CONSULTING INC. Full time ₱276,000 - ₱348,000 per year

Location: McKinley West, Taguig / SM MOA Complex, Pasay (Onsite)

Setup: Full onsite

Shift: Australian business hours (with possible shifting & weekends)

HMO: Day 1 coverage

Key Responsibilities

  • Handle customer inquiries via phone, email, or chat in a professional manner.
  • Resolve customer issues by identifying concerns, determining causes, and providing solutions.
  • Maintain accurate records of interactions and transactions.
  • Escalate unresolved concerns to appropriate teams.
  • Follow company communication procedures, guidelines, and policies.
  • Stay updated on product knowledge, promotions, and policies.

Qualifications

  • Excellent English communication skills with customer centricity.
  • Strong problem-solving skills; able to resolve issues efficiently.
  • Team player with a positive attitude.
  • At least 1.5 years of customer service experience (preferably in banking/cards).
  • College graduate.
  • Must have international voiced BPO experience.

Job Type: Full-time

Pay: Php20, Php29,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Experience:

  • customer service in banking/cards: 1 year (Preferred)

Work Location: In person

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