Service Manager

4 days ago

Pasig, National Capital Region, Philippines HR Primo Management Services Full time

Key Responsibilities

  • Oversee daily service operations to ensure full compliance with company policies, standard operating procedures (SOPs), and established service flowcharts
  • Provide timely, data-driven insights and strategic recommendations to senior management on departmental performance, team development, and operational challenges
  • Lead, coach, and develop office personnel, frontliners, and workshop teams to consistently deliver high-quality service performance
  • Act as the primary point of contact for customer concerns and escalations, ensuring professionalism and high levels of customer satisfaction
  • Conduct regular one-on-one performance reviews to evaluate employee performance, identify training and development needs, and drive continuous improvement
  • Develop and implement revenue-generation strategies, including upselling labor, parts, and value-added services
  • Ensure accuracy in job billing and work closely with finance teams to support the timely collection of receivables
  • Monitor safety and security protocols, identify recurring operational issues, and recommend process improvements to enhance efficiency and service quality

Qualifications

  • Bachelor's degree in Engineering (Mechanical, Electrical, or Electronics and Communications) or Management
  • At least three (3) years of leadership experience in a service management role within an automotive dealership
  • Strong technical knowledge of vehicle diagnostics, automotive repair, and service operations
  • Proven decision-making, analytical, and problem-solving abilities
  • High level of integrity and professionalism, with strong industry credibility
  • Proficient in Microsoft Office, with the ability to prepare clear, accurate, and data-driven reports and presentations
  • Demonstrated capability to execute operational strategies and consistently achieve departmental goals
  • Excellent communication skills with a strong customer-centric mindset

Job Type: Full-time

Pay: Php35, Php45,000.00 per month

Benefits:

  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee

Application Question(s):

  • What is your expected salary range for this role? Feel free to include any benefits or compensation you're looking for. (Required)
  • Reason for exploring new opportunities? (Required)
  • Availability to start (required)

Experience:

  • Automotive Service Manager: 3 years (Preferred)

Location:

  • Pasig (Preferred)

Work Location: In person

  • Service Manager

    4 days ago

    Pasig, National Capital Region, Philippines YUME MOTORS CORPORATION Full time

    About the role YUME MOTORS CORPORATION is seeking an experienced Service Manager to oversee the day-to-day operations of the Honda Cars service center in Pasig City Metro Manila. As the Service Manager, you will be responsible for leading a team of skilled technicians and ensuring exceptional customer service. This full-time role is integral to the success...

  • Service Manager 1

    7 hours ago

    Pasig, National Capital Region, Philippines Equinix Full time

    Who are we? Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.  A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.A career at Equinix means being at the center of shaping what comes...

  • Customer Service Manager

    1 week ago

    Pasig, National Capital Region, Philippines Wefund Lending Corp. Full time

    Wefund is the leading fintech cash lender in the Philippines and owns the online lending platform called JuanHand. JuanHand has over 65 million downloads and disburses over 3.5 billion pesos of loans monthly. Wefund is a subsidiary of Finvolution Group, one of the biggest fintech companies in Asia with a USD2...

  • Customer Service Manager

    2 days ago

    Pasig, National Capital Region, Philippines Staff Domain Inc. Full time

    Setup and Location: Work From Home | Ortigas Work Schedule: 9:00 AM - 5:00 PM AEDT Sydney | 6:00 AM - 3:00 PM ManilaEmployment Type: Full TimeReady to do work that actually excites you?Step into a role where every day brings meaningful impact—helping customers, driving sales success, and keeping service operations running seamlessly. You'll take ownership...

  • Procurement Manager for IT Services

    2 days ago

    Pasig, National Capital Region, Philippines HRTX Full time

    PROCUREMENT MANAGER for IT ServicesWork Location: Ortigas, PasigSet-Up: Hybrid (2 days onsite, 3 days WFH), Morning ShiftROLE OVERVIEWThe Procurement Manager is responsible for leading strategic sourcing activities across assigned categories and ensuring that the organization works with the most capable, reliable, and cost-competitive suppliers. The role...

  • Procurement Manager for IT Services

    2 weeks ago

    Pasig, National Capital Region, Philippines HRTX Full time

    Work Schedule: Monday to Friday (2 days onsite, 3 days wfh) Location: Ortigas Industry: F&B IndustryThe Procurement Manager leads strategic sourcing, manages the full procurement cycle, and ensures partnerships with reliable, cost-effective suppliers. They collaborate with internal teams and external vendors to secure supply, drive cost efficiencies, and...

  • Procurement Manager for IT Services

    2 weeks ago

    Pasig, National Capital Region, Philippines HRTX Full time

    Work Schedule: Monday to Friday (2 days onsite, 3 days wfh)Location: OrtigasIndustry: F&B IndustryThe Procurement Manager leads strategic sourcing, manages the full procurement cycle, and ensures partnerships with reliable, cost-effective suppliers. They collaborate with internal teams and external vendors to secure supply, drive cost efficiencies, and...

  • IT Service Management Team Leader

    7 days ago

    Pasig, National Capital Region, Philippines enablesGROUP Full time

    Role SummaryThe ITSM Team Leader will provide leadership and oversight for IT service delivery across the JPAC region, ensuring high-quality support and alignment with global IT Service Management processes. This role is responsible for managing a team of support engineers, coordinating with global IT leadership, and engaging with business stakeholders to...

  • Program Manager, Shared Services

    4 days ago

    Pasig, National Capital Region, Philippines ESC Corporation Full time

    Program Manager, Shared ServicesAustralian BPOOverview:The Program Manager, Shared Services provides leadership and direction across small,specialized teams delivering services in financial services, accounting, engineering, and ITsupport for clients in Australia and the US.This role focuses on developing high performing, engaged teams and building...

  • Program Manager, Shared Services

    7 days ago

    Pasig, National Capital Region, Philippines ESC Corporation Full time

    Overview The Program Manager, Shared Services provides leadership and direction across small, specialized teams delivering services in financial services, accounting, engineering, and IT support for clients in Australia and the US.This role focuses on developing high-performing, engaged teams and building strong, trust-based relationships with clients...