Customer Service Manager

21 hours ago

Pasig, National Capital Region, Philippines Staff Domain Inc. Full time
Setup and Location: Work From Home | Ortigas
Work Schedule: 9:00 AM - 5:00 PM AEDT Sydney | 6:00 AM - 3:00 PM Manila
Employment Type: Full Time

Ready to do work that actually excites you?
Step into a role where every day brings meaningful impact—helping customers, driving sales success, and keeping service operations running seamlessly. You'll take ownership of the full customer journey, from engaging inquiries to scheduling jobs, managing quotes, resolving issues, and strengthening long-term relationships. If you thrive in a fast-paced environment, love solving problems, and enjoy being the communication hub that keeps things moving, this is the kind of work that energizes you.

What You'll Do
You'll be the kind of person who:
  • Comprehensive Customer Communication: Manage all customer interactions across phone, email, and  chat, including inbound and outbound calling. Respond quickly and professionally to all inquiries.
  • Sales & Service Management: Guide customers through the entire sales journey, which includes:
  • Quoting and Invoicing: Efficiently prepare, send out, and follow up on quotes and invoices.
  • Job Scheduling: Coordinate and schedule new jobs and recurring services.
  • Liaison: Act as the main point of contact between customers and our technicians, ensuring clear communication regarding job details and scheduling.
  • New Lead Conversion: Proactively call pre-qualified new leads to get services booked.
  • Troubleshooting & Support: Take ownership of basic customer troubleshooting and effectively manage all warranty claims, ensuring timely and satisfactory resolution.
  • Recurring Service Management: Proactively reach out to recurring customers and schedule their services to maintain long-term client relationships.
  • Reputation & Feedback Management:
  • Manage our online presence by responding to Google reviews and other feedback platforms.
  • Follow up with customers post-service to gather valuable feedback.
  • Administrative & Reporting: Provide all necessary administrative support to keep sales and customer service operations running smoothly, including tracking marketing leads and providing regular reports on conversion rates.
  • Assist with general administrative tasks as required.
RequirementsWhat You Bring
We're looking for someone who:
  • Software Proficiency: Must be proficient in Gmail & able to learn Simpro. The ability to use these platforms  effectively for scheduling, quoting, invoicing, and communication is essential.
  • Proactivity & Problem Solving: Proven ability to take initiative, troubleshoot issues independently, and resolve problems with minimal supervision.
  • Communication: Excellent verbal and written communication skills with a sharp eye for detail.
  • Organisation: Proven ability to manage multiple tasks, priorities, and deadlines efficiently.
  • Industry Experience: Solar experience is preferred but not mandatory. We are looking for a candidate eager to learn and grow with our team, putting the customer first in every interaction.
BenefitsWhy You'll Love Working Here
  • HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
  • Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
  • Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more

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