Program Manager, Shared Services

1 week ago

Pasig, National Capital Region, Philippines ESC Corporation Full time ₱800,000 - ₱1,500,000 per year
Overview
The Program Manager, Shared Services provides leadership and direction across small, specialized teams delivering services in financial services, accounting, engineering, and IT support for clients in Australia and the US.

This role focuses on developing high-performing, engaged teams and building strong, trust-based relationships with clients that lead to sustained service excellence, organic growth, and client advocacy.

The successful candidate will combine a genuine passion for people leadership with operational insight, ensuring that our teams deliver consistent, high-quality results aligned with client expectations.

Key Responsibilities

1. Leadership, Mentorship, and Team Development
  • Inspire, mentor, and develop team members to achieve outstanding service delivery and realize their professional potential.
  • Lead by example, fostering a culture of accountability, continuous learning, and collaboration.
  • Oversee recruitment, onboarding, and skills development to ensure teams are well supported and capable of delivering to high standards.
  • Conduct regular coaching sessions and performance reviews that focus on growth, engagement, and long-term career development.
  • Ensure effective workforce planning and scheduling aligned to client operational hours.
2. Client Relationship Management and Growth
  • Oversee and support daily operations to ensure efficiency, quality, and compliance with service standards.
  • Refine and standardize processes to improve accuracy, turnaround time, and scalability.
  • Use performance data and feedback to identify trends, resolve challenges, and strengthen delivery outcomes.
  • Support the introduction of technology and automation initiatives that enhance productivity and client satisfaction.
3. Operational Quality and Continuous Improvement
  • Oversee and support daily operations to ensure efficiency, quality, and compliance with service standards.
  • Refine and standardize processes to improve accuracy, turnaround time, and scalability.
  • Use performance data and feedback to identify trends, resolve challenges, and strengthen delivery outcomes.
  • Support the introduction of technology and automation initiatives that enhance productivity and client satisfaction.
4. Compliance and Risk Management
  • Ensure all teams operate in compliance with company and client policies including confidentiality, data protection, and regulatory obligations.
  • Implement internal controls and quality assurance measures across all service lines.
  • Identify and manage operational and reputational risks to protect client trust and business continuity.
Qualifications and Experience
  • Relevant tertiary qualifications or equivalent professional experience.
  • Minimum of 5 years in a senior leadership role, preferably within the outsourcing/offshoring industry.
  • Demonstrated experience mentoring and developing frontline teams in a fast-paced service environment.
  • Proven success in building and managing client relationships that lead to sustained business growth.
  • Strong written and spoken English communication skills.
Key Performance Indicators
  • Team engagement, development, and retention.
  • Client satisfaction and relationship expansion.
  • Achievement of client-defined service and quality metrics.
  • Business growth from existing clients and client referrals.
We're Offering
  • Salary of up to ₱100,000 per month, depending on experience and qualifications.
  • Attractive allowances and benefits package.
  • Morning/day schedule (5:00 am – 2:00 pm) to align with Australian and US client operations.
  • Full-time onsite role based at Robinsons Equitable Tower, ADB Avenue, Ortigas.

  • General Manager – Finance and Shared Services

    2 weeks ago

    Pasig, National Capital Region, Philippines Satellite Office Full time ₱80,000 - ₱120,000 per year

    Position Overview We are seeking an experienced finance and operations leader to take ownership of financial reporting, compliance, and shared-service delivery . The role will lead the development of a scalable offshore capability in Manila, focusing on accuracy, consistency, and data integrity across all financial processes. This individual will be...

  • P&C Shared Services Specialist

    2 days ago

    Pasig, National Capital Region, Philippines Acquire Intelligence Full time ₱40,000 - ₱80,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAcquire Intelligence is an award-winning business process outsourcing provider, supporting some of the world's largest...

  • P&C Shared Services Specialist

    4 hours ago

    Pasig, National Capital Region, Philippines Acquire Intelligence Full time $120,000 - $180,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAcquire Intelligence is an award-winning business process outsourcing provider, supporting some of the world's largest...

  • Junior Programming

    2 weeks ago

    Pasig, National Capital Region, Philippines J-K Network Manpower Services Full time ₱300,000 - ₱540,000 per year

    Company Profile: Engineering design and technical consulting services for both domestic and foreign marketsPosition: Junior ProgrammingCompany Industry: Engineering ServicesWork Location: Ortigas PasigWork Schedule: Monday to FridaySalary: Php 25,000 gross – 45,000 grossWork Set Up: OnsiteJob Requirements and Responsibilities:Graduate of Computer Science,...

  • Group Purchasing Shared Service Indirect OPM Supervisor

    6 days ago

    Pasig, National Capital Region, Philippines Grundfos Pumps Full time ₱200,000 - ₱400,000 per year

    Hybrid- Ortigas, PasigWhat is the Job all about?Are you a dynamic leader with a passion for operational excellence and customer satisfaction? We're looking for a results-driven professional to lead a stable, high-performing support team within our Global Information Services (GIS) Shared Services organization. In this role, the Group Purchasing Shared...

  • Senior Associate, Rewards Program Management

    2 hours ago

    Pasig, National Capital Region, Philippines RCBC Bankard Services Corporation Full time ₱900,000 - ₱1,200,000 per year

    Job Purpose·Plans, negotiates, and executes marketing rewards awareness and redemption campaigns to increase cardholder engagement and cards usage.·Coordinates with internal groups and external stakeholders to ensure efficient and timely implementation of declared programs.·Prepares proposal, conforme letters and contracts governing agreements between...

  • Manager - Core Accounting (Shared Service)

    4 days ago

    Pasig, National Capital Region, Philippines Anthesis Group Full time ₱2,000,000 - ₱2,500,000 per year

    The Manager - Core Accounting Services role is responsible for overseeing and guiding a growing team of management accountants and AP clerks in Manila who support global business operations. This role ensures the accuracy, efficiency, and compliance of financial operations while also driving process improvements to improve the control environment and create...

  • Service Manager

    1 week ago

    Pasig, National Capital Region, Philippines HR Primo Management Services Full time ₱1,200,000 - ₱2,400,000 per year

    Job Summary:We are looking for a seasoned and results-oriented Service Manager to take charge of the daily operations within our service department. The successful candidate will be responsible for ensuring the effective execution of standard operating procedures, delivering exceptional customer service, and driving ongoing improvements in service...

  • Training Manager

    2 days ago

    Pasig, National Capital Region, Philippines Omega Healthcare Management Services Full time ₱900,000 - ₱1,200,000 per year

    PRIMARY DUTIES AND RESPONSIBILITIES:· Project- manages the smooth roll out of courses at the location.· Work on areas identified for improvement based on feedback received about the quality of the training programs.· To ensure confidentiality, integrity and availability of all data dealt in course of work· To ensure the completion of compliance awareness...

  • Program Coordinator, Operations

    2 weeks ago

    Pasig, National Capital Region, Philippines Satellite Office Full time ₱250,000 - ₱500,000 per year

    Program Coordinator, Operations Position Overview: The Program Coordinator supports the Operational Program Management team by handling various administrative and coordination tasks. The role is integral to ensuring smooth program operations, effective communication with cross-functional teams, and timely execution of key milestones. The right candidate...