Outbound Associate/Officer
7 days ago
ShopHygiene is the official e-commerce platform of Sanitary Care Products Asia, Inc., offering Filipinos easy access to trusted hygiene brands like Sanicare, Femme, Naturale, Cheers, Tisyu, and SCPA Solutions.
The Outbound Associate / Officer is responsible for overseeing the day-to-day outbound fulfillment activities handled by third-party (3P) warehouse personnel. This role ensures operational targets are met in line with platform KPIs and service level agreements (SLAs), while coordinating across teams to support fulfillment accuracy and efficiency.
KEY RESPONSIBILITIES
- Outbound Fulfillment Supervision- Manages daily order processing handled by third-party (3P) warehouse personnel. Ensures tasks are assigned efficiently and outbound targets are met in line with fulfillment KPIs and SLAs.
- Dispatch & Courier Coordination - Supervises dispatch operations and handover to courier partners. Resolves handoff issues and ensures timely and accurate order releases.
- Cross-Team Coordination - Works closely with Customer Service, Inventory, and Purchasing to resolve fulfillment concerns and maintain smooth operations across teams.
- Performance Monitoring & Reporting - Tracks outbound KPIs and prepares weekly performance reports. to guide fulfillment efficiency. Actively monitors order flow, escalating delays or SLA breaches while recommending improvements based on operational data.
- Process Optimization - Identifies inefficiencies and suggests adjustments to improve fulfillment speed and accuracy. Supports implementation of scalable workflows.
- Third-Party Team Management - Handles scheduling, performance reviews, and training for 3P warehouse staff, ensuring accountability and alignment with company standards.
QUALIFICATIONS
- Bachelor's degree in Business Administration, or any related fields.
- Minimum of 2–4 years of experience in fulfillment or warehouse operation.
- Background in sales operations, especially order fulfillment.
- Understanding of e-commerce, warehouse management system (WMS) and ordering system (OMS).
- Skilled in analyzing operational bottlenecks and implementing improvements.
- Strong analytical, communication, and problem-solving skills
- Ability to multi-task under pressure with attention to detail
- Collaborative, resilient, and adaptable team player
- Knowledge in Operational Principles, Logistics and Supply Chain Management is an advantage.
- Must be willing to work onsite at Industrial Estate, Bagumbayan, Taguig City from Monday to Saturday, Night Shift of 8PM–5AM.
-
IJP: Outbound QA Coach
7 days ago
Taguig, National Capital Region, Philippines HelloConnect Full time ₱900,000 - ₱1,200,000 per yearAbout UsHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...
-
Sales Associate
2 weeks ago
Taguig, National Capital Region, Philippines A&B Summit Distribution Inc. Full time ₱150,000 - ₱250,000 per yearA&B Summit Distribution Inc. is opening our doors for enthusiastic individuals to join our growing family. If you are a person who is looking for a career that will help boost your professional growth. We are pleased to inform you that we have opportunities for you in our SALES DEPARTMENT.Your Role: Sales Associate (On-site)Job Requirements:Basic skills in...
-
Taguig, National Capital Region, Philippines Comrise Full time ₱22,000 - ₱25,000 per yearJob Summary:We are looking for a Customer Service Representative with strong outbound sales experience to join our team. The role involves engaging clients proactively, handling policy-related transactions, and ensuring excellent customer experience while meeting sales goals.Key Responsibilities:Conduct outbound calls to existing and potential customers for...
-
Sales Associate
7 days ago
Taguig, National Capital Region, Philippines A&B Summit Distribution Full time ₱400,000 - ₱600,000 per yearA&B Summit Distribution Inc. is opening our doors for enthusiastic individuals to join our growing family. If you are a person who is looking for a career that will help boost your professional growth. We are pleased to inform you that we have opportunities for you in our SALES DEPARTMENT.Your Role: Sales Associate (On-site)Job Requirements:Basic skills in...
-
Easy Sales Outbound Account
1 week ago
Taguig, National Capital Region, Philippines iOPEX PH - BGC Full time ₱800,000 - ₱1,200,000 per yearWe are looking for awesome professionals for our #iopexhappyatwork teamOutbound Executive Cold CallerAppointment SchedulerOutbound Sales ExecutiveVirtual AssistantResponsibilities:Utilize best-in-class sales tools, cold calls, outbound email campaigns, and live chat to generate new qualified sales opportunities.Identify the prospect's needs and suggest...
-
Office Admin Associate
7 days ago
Taguig, National Capital Region, Philippines Arthaland Corporation Full time ₱600,000 - ₱1,200,000 per yearJob description:The Office Admin Associate/Receptionist serves as the first point of contact for visitors, employees, and stakeholders at Arthaland Corporation. This role is responsible for providing excellent front-desk service, handling administrative tasks, and ensuring smooth daily office operations. The ideal candidate must be professional,...
-
Credit Associate
1 week ago
Taguig, National Capital Region, Philippines DITO Telecommunity Corporation Full time ₱900,000 - ₱1,200,000 per yearOverviewThe Senior Credit Associate is responsible for evaluating, validating and post-auditing applications to ensure compliance with internal credit policies and regulatory standards.The ideal candidate will have a strong background in credit assessment, document verification, and fraud detection. This position plays a key role in minimizing financial risk...
-
Back-office Associate
7 days ago
Taguig, National Capital Region, Philippines HGS Offshore Staffing Solutions Full time ₱180,000 - ₱360,000 per yearWe are seeking a detail-oriented and reliable Data Entry / Back Office Associate to support our operations team. The ideal candidate will have strong organizational skills, a high level of accuracy, and the ability to handle repetitive tasks efficiently. This role focuses on maintaining accurate records, processing information, and ensuring smooth...
-
Client Care Associate
2 weeks ago
Taguig, National Capital Region, Philippines Megaworld Corporation Full time ₱900,000 - ₱1,200,000 per yearAbout the role Megaworld Corporation is seeking a highly motivated and customer-centric Client Care Associate to join our dynamic Shared Services team. As a Client Care Associate, you will be responsible for providing exceptional customer service and support to our clients through various communication channels. This full-time role is based in our Taguig...
-
Healthcare Associate
7 days ago
Taguig, National Capital Region, Philippines UST Full time ₱80,000 - ₱120,000 per year30 OpeningsTaguigRole descriptionThe Customer Service Associate will provide exceptional customer service to customers via inbound Call Center Operations.Duties/Responsibilities:Receive and respond to inbound phone calls for customer assistanceRespond to outbound phone call requestsDocument all calls in ticketing and tracking systemsRespond to customer...