Customer Service Representative w/ Tik Tok Exp

5 days ago

Manila, National Capital Region, Philippines Rippedboxstation Full time ₱10,000 - ₱20,000 per year


Position: Customer Service Representative w/ Tik Tok Exp

Number of hours: 10 hours/week

Time Zone: UK Time

Tasks required:

Answer incoming messages/tickets and conduct follow ups on customers with inquiries

Attract potential customers by answering product and service questions and suggesting information about other products and services

Respond in a timely manner to all messages and comments on the client's TikTok account

Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution

Maintain customer records by updating account information

Maintain financial accounts by processing customer adjustments

Create presentations and reports, as assigned

Other ad hoc tasks that would be assigned

Requirements:

Proven work experience as a Customer Service Representative or relevant role is required

Working experience with the social media platform TikTok is required

Background in using Gorgias as a customer service tool is a must

Demonstrate a highly customer focused 'can do' approach and have awareness of key customer service values

Excellent working knowledge of various CRM tools and telephone systems

Excellent communication and presentation skills

Knows how to craft responses and do meaningful conversations

Clear and concise communicator with effective verbal communication skills

Strong written, verbal, and interpersonal skills with the ability to communicate with colleagues and clients at all levels

The ability to take initiative and work independently as well as seek direction

Ability to multitask in a hectic role, while ensuring the highest levels of accuracy across all open items


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