IT Specialist

1 week ago

Taguig, National Capital Region, Philippines Vantage Financial Corporation (eBiz Western Union) Full time ₱250,000 - ₱500,000 per year

Job Summary:

The IT Specialist provides first-level technical assistance and support for various IT services, applications, and hardware. This role requires strong problem-solving skills, excellent communication, and a commitment to providing high-quality service to our users and customers. Fresh graduates with the required academic background are strongly encouraged to apply.

Responsibilities:

  • Provides technical support to customers, answers complex questions on function and usage of IT services via telephone, email, Internet and/or SMS, Password Reset, Software Applications, Hardware, Citrix, printer, scanner and shared drive access request, shared drive increase request and other external applications
  • Provides initial application based technical support to users mostly via email. Answers technical inquiries and Frequently Asked Questions regarding the supported applications, processed and/or procedures about the support
  • Creates, updates and monitors tickets and email accordingly
  • Escalates Level 2 issues to service providers and appropriate technical support team and/or escalates the issue to domain (Desk Side Support, Systems Admin, Voice Admin, and Network Admin) and provides timely updates to affected users

Qualifications:

  • Bachelor's degree in any Information Technology, Computer Science, Computer Engineering or equivalent
  • Fresh graduates are encouraged to apply
  • Listens to inputs and opinions
  • Expresses confidence on customer facing
  • Can confidently operate with minimal supervision
  • Willingly accepts increased responsibilities; seeks to improve service delivery

About us:

Vantage Financial Corporation (operating under the name e-Biz) is the Group's international money transfer service provider with additional offerings in its money change, bills payment, and airline ticketing

services.

Starting from just 3 service centers in 1999, e-Biz today operates in over 100+ locations across the country with an additional sub-agent network that complements its reach to over 1000+ locations nationwide.

Job Types: Full-time, Fresh graduate

Benefits:

  • Flexible schedule
  • Flextime
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Promotion to permanent employee
  • Work from home

Work Location: In person

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