Adoption and Change Manager

SCOPE OF WORK

Assess how changes brought by digital transformation initiatives impact people in PSOD and other key stakeholders. Prepare a change impact analysis, a change management approach, as well as mapping of impacted groups to benefits

Manage the delivery of ACM activities, including training, communication, adoption measurement. Prepare and execute detailed ACM plans

Lead the implementation of the ACM strategy, plans, and activities Report on the ACM progress

Engage and collaborate with project teams and stakeholders to achieve good understanding of initiatives and projects Assess the business change impact of initiatives or projects by conducting impact analysis, stakeholder analysis, and measuring the users' readiness for change

Apply the ACM process and necessary tools in creating a strategy to support adoption of change and ensuring that the ACM strategy is aligned with important change initiatives undertaken by the organization Work with the project / product team, product owner and business owner to integrate change management plans to the overall project plan

Work closely with vendors on ACM deliverables, and make sure these deliverables match ADB's quality standards Develop and lead the implementation of ACM plans such as, but not limited to: (i) Sponsor Roadmap, (ii) Champion Engagement Plan, (iii) Coaching Plan, (iv) Communications Plan, (v) Training Plan, (vi) Resistance Management Plan, (vii) Adoption Measuring and Monitoring Plan, and (viii) Rewards and Recognition Plan

Build a network of Change Agents, Change Sponsors and Departmental Change Champions, including their expected responsibilities Engage and support the executive and business sponsors, managers, and departmental champions in the fulfillment of their roles as change agents

Identify potential areas of resistance to change and develop counter strategies to reduce doubts, uncertainties, and foster positive acceptance of changes Recommend best approach to development of instructional materials, adoption of change scenarios, manuals and quick guides

Conduct coaching, training and communication activities Maintain a close working relationship with coaching, training, communications, and support team members for successful implementation of change initiatives INTERNAL. This information is accessible to ADB Management and Staff. It may be shared outside ADB with appropriate permission.

Define and measure adoption success metrics and recommend and implement improvements as needed Raise to the project manager any risks and issues related to ACM, including proposed action items to resolve the issue

Provide inputs to plans for the project's early life support and transition to business-as usual stage, including updates Ensure ACM plans are up-to-date and relevant

Perform other tasks and ad hoc activities that may be assigned from time to time

MINIMUM QUALIFICATION REQUIREMENTS

Bachelor's degree in Information Technology, Psychology, Organizational Development, or related field

A strong awareness and understanding of ADB's business processes and guidelines is an advantage. Change management certification, such as Prosci, and post-graduate degree are desirable.

Demonstrated experience in planning, leading and coordinating organization-wide change management efforts, particularly of IT-based projects or initiatives Experience with project management

Excellent command of written and spoken English Problem-solving and root cause identification skills

Experience with project management methodologies and tools Minimum General Experience 7 Years Minimum Specific Experience (relevant to assignment) 5 Years

Job Type: Full-time

Work Location: In person