Operations Manager

1 day ago

Pasig, National Capital Region, Philippines SSG Full time $60,000 - $80,000 per year

Join our dynamic and rapidly expanding team We're on the lookout for a talented and passionate Operations Manager to lead and inspire our dedicated teams.

About the Position:

As an Operations Manager you will be at the forefront of driving operational excellence and team performance. Your primary responsibilities will include:

Operations Management:

  • Set productivity standards and operational strategies to meet performance targets.
  • Ensure smooth day-to-day operations, enabling tools and resources for team success.
  • Maintain comprehensive knowledge of receivables portfolios and adhere to FDCPA compliance.

Cost Management:

  • Monitor profitability by managing headcount and optimizing automated systems.
  • Reduce inefficiencies by preventing unnecessary outreach to non-responsive numbers.

Stakeholder Management:

  • Handle client escalations and report system downtimes or performance issues.
  • Provide insights into financial and operational trends impacting results.

Continuous Improvement:

  • Drive enhancements in employee performance, training, and work processes.
  • Develop agents' negotiation skills and operational tools to boost effectiveness.

Leadership:

  • Champion adherence to company policies and foster a positive, professional culture.
  • Evaluate employee performance, recommend development plans, and manage team dynamics.
  • Recognize achievements, build rapport, and support team-building activities.

Qualifications:

  • Background in Telco Account is preferred
  • Willing to work in shifting schedule
  • Minimum 5-7 years of call center management experience.
  • Bachelor's degree (college graduate)
  • Strong communication and interpersonal skills.
  • Ability to multitask in a fast-paced environment and act with sense of urgency.
  • Excellent problem-solving abilities with a focus on continuous improvement.

Why Join Us?

At Support Services Group, we're more than just a workplace — we're a community dedicated to excellence. When you join our team, you'll have the opportunity to grow both personally and professionally, with ample room for advancement and skill development.

Company Description:

Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.

  • Assistant Manager, Driver Partner Communications

    1 day ago

    Pasig, National Capital Region, Philippines Operations Full time ₱800,000 - ₱1,200,000 per year

    Get to know our Team: The Grab Partner Communications Department is responsible for making sure that communications to driver/delivery/merchant-partner stakeholders are effective, relevant, and understood through different channels and mediums. You will get a chance to work directly with progressive thinkers from different operational and marketing...

  • Buyer's Assistant

    1 day ago

    Pasig, National Capital Region, Philippines Suitestudio Operations Inc. Full time $40,000 - $80,000 per year

    As a Buyer's Assistant (Dropship & Product Management) you will play a vital role in supporting our KitchenWarehouse Buying Team across a wide range of retail operations. This includes managing product data including dropship items, coordinating with suppliers, monitoring inventory accuracy, and ensuring smooth backend operations for both stocked and...

  • Debtors Collections Manager

    1 day ago

    Pasig, National Capital Region, Philippines Offshore Outsource Operations, Inc. Full time ₱600,000 - ₱1,000,000 per year

    We're looking for an experienced Debtors Collections Manager to join our team in Pasig, Manila, Philippines. This is a full-time, permanent, office-based role. The ideal candidate will have previous experience working for an Australian company and a solid understanding of Australian debtors collections laws. You'll need to be a strong leader with the ability...

  • Operations Manager

    1 day ago

    Pasig, National Capital Region, Philippines Sbarro Full time ₱420,000 per year

    Job Purpose:The Operations Manager oversees multiple areas and clusters within the Sbarro Store Operations network, providing strategic direction and operational support to ensure consistent execution of brand standards, achievement of sales and profitability targets, and development of Area Managers and Store Managers. This role is critical in driving...

  • Operations Manager

    1 day ago

    Pasig, National Capital Region, Philippines Viventis Search Asia Full time ₱100,000 per year

    We're looking for Operations Manager for an Insurance Account You will play a critical role in managing daily operations, optimizing team performance, and ensuring the highest level of client satisfaction. You will build strong, trusted relationships with clients, enhance their experience, and support business growth. Additionally, you will lead a...

  • Operations Manager

    2 days ago

    Pasig, National Capital Region, Philippines Support Services Group Full time

    OverviewJoin our dynamic and rapidly expanding team We're on the lookout for a talented and passionate Operations Manager to lead and inspire our dedicated teams.As an Operationa Manager you will be at the forefront of driving operational excellence and team performance. Your primary responsibilities will include:ResponsibilitiesOperations Management: Set...

  • Operations Manager

    1 day ago

    Pasig, National Capital Region, Philippines Surge Mobile Access Inc Full time ₱720,000 per year

    Part-Time Operations ManagerOffice address: Medical Plaza Building Ortigas CenterCompany: Surge Mobile Access Inc.Location: Hybrid (Remote + In-person meetings in Metro Manila)Hiring Date: August 30, 2025About the RoleSurge Mobile Access Inc. is seeking a proactive and detail-oriented Part-Time Operations Manager to help manage the company's day-to-day...

  • Operations Manager

    5 days ago

    Pasig, National Capital Region, Philippines Cybalink Solutions Full time

    Mentor Leaders and Drive Operational SuccessCompany Overview:Cybalink Solutionsis a global outsourcing partner specializing in providing world-class operational support to the construction, engineering, and resources industries. If you excel in a dynamic, fast-paced environment and have a keen eye for optimizing operations, apply now to lead our team and...

  • Operations Manager

    1 day ago

    Pasig, National Capital Region, Philippines CYBALINK SOLUTIONS, INC. Full time ₱900,000 - ₱1,200,000 per year

    Mentor Leaders and Drive Operational SuccessCompany Overview: Cybalink Solutions is a global outsourcing partner specializing in providing world-class operational support to the construction, engineering, and resources industries. If you excel in a dynamic, fast-paced environment and have a keen eye for optimizing operations, apply now to lead our team and...

  • Operations Manager

    1 day ago

    Pasig, National Capital Region, Philippines Support Services Group Full time $104,000 - $130,878 per year

    Join our dynamic and rapidly expanding team We're on the lookout for a talented and passionate Operations Manager to lead and inspire our dedicated teams.About the Position: As an Operationa Manager you will be at the forefront of driving operational excellence and team performance. Your primary responsibilities will include: Operations Management:Set...