
Customer Success Manager
1 day ago
Customer Success Manager
Quezon City | On-site | Full-time
E-Commerce | Online Shopping Platform
About the Company
A fast-growing
e-commerce shopping platform
committed to delivering a seamless and customer-first digital shopping experience. To strengthen our client relations and user engagement, we are looking for a
Customer Success Manager
with a proven track record in
e-commerce or digital retail platforms
.
Job Overview
The
Customer Success Manager
will be responsible for ensuring that customers enjoy a high-quality and consistent online shopping journey. This role involves managing customer relationships, ensuring post-purchase satisfaction, handling escalations, and collaborating with cross-functional teams to improve the customer experience.
Key Responsibilities
- Lead the
Customer Success team
, setting KPIs and ensuring excellent service delivery across customer touchpoints. - Act as the voice of the customer within the organization, bringing feedback to product, operations, and marketing teams.
- Manage escalations and provide solutions to complex customer concerns.
- Develop and implement
customer engagement strategies
to improve retention, loyalty, and lifetime value. - Collaborate with operations, logistics, and product teams to improve the end-to-end e-commerce experience.
- Analyze customer satisfaction metrics (CSAT, NPS, repeat purchase rate) and drive initiatives to improve them.
- Conduct training and coaching for customer service staff to ensure professionalism and consistency.
- Build long-term relationships with key customers and partners to strengthen trust in the platform.
Qualifications
- Bachelor's degree in Business, Marketing, Communications, or related field.
- At least
5 years of experience
in
customer success, account management, or customer service leadership
. - Background in e-commerce platforms
such as Lazada, Shopee, or TikTok Shop is highly preferred. - Strong communication and problem-solving skills with a customer-first mindset.
- Experienced in handling escalations and managing high-volume inquiries.
- Proficient in CRM tools, customer engagement platforms, and data analysis.
- Leadership skills with experience managing and motivating teams.
-
Customer Success Manager
1 day ago
Quezon City, National Capital Region, Philippines ECLARO Full time $40,000 - $80,000 per yearKey Responsibilities:Customer Data Analysis: Analyzing customer data (usage patterns, support tickets, feedback) to identify trends and predict potential churn.Proactive Engagement: Reaching out to at-risk customers with personalized support, training, or offers to address their concerns and demonstrate value.Relationship Building: Developing strong...
-
Customer Success Coordinator
1 day ago
Quezon City, National Capital Region, Philippines SUMO Services Corporation Full time $40,000 - $60,000 per yearThis is a remote position.Job Overview: The Customer Success Coordinator plays a vital role in ensuring a positive customer experience by providing support, guidance, and proactive communication. This position serves as the bridge between the company and its clients, helping them achieve success with our products/services while driving customer satisfaction,...
-
Customer Success Specialist
1 day ago
Quezon City, National Capital Region, Philippines Sourcefit Full time $104,000 - $130,878 per yearWe are looking for an enthusiastic, technically minded and very personable member to join our Customer Success team in the role of Customer Success Specialist. Your role will involve interacting with Airbnb hosts, vacation rental property managers, and leaders in the hotel industry. As a Customer Success Specialist, your main objective will be to help...
-
Team Lead/Customer Success Manager
4 weeks ago
Quezon City, National Capital Region, Philippines MySigrid Full timeThe Customer Success Manager's primary duty is to ensure the needs of the client are understood and satisfied by working closely with the Executive Assistant. The Customer Success Manager is responsible for maintaining work quality, initiating continuous improvements, and promoting the values of MySigrid.Duties And ResponsibilitiesThe Customer Success...
-
Customer Success Manager
1 day ago
Makati City, National Capital Region, Philippines STOREHUB SDN BHD Full time ₱40,000 - ₱60,000 per yearAre you driven, results-oriented, and a team player?With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses.At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.It is in...
-
Customer Success Manager
1 day ago
Makati City, National Capital Region, Philippines AMTEC GLOBAL SOLUTIONS INC Full time $900,000 - $1,200,000 per yearJob Title: Customer Success ManagerLocation: McKinley West, Taguig CitySchedule: Night Shift (11:00 PM – 8:00 AM) / Hybrid, 4 days onsite - 1 day WFHWho We AreAt AGSI, we believe people are at the heart of every successful business. Since 2012, we've been helping US-based companies build high-performing teams through top-notch and cost-effective business...
-
Customer Success
1 day ago
Makati City, National Capital Region, Philippines WIZ Full time $104,000 - $130,878 per yearAbout the RoleAs a Customer Success & Solutions Consultant, you'll play an integral role throughout theentire customer lifecycle— from early solutioning and onboarding, to project delivery, and long-term account success. This is aclient-facing rolethat blends elements ofpresales, solution delivery, and customer success. You'll work closely with internal...
-
Customer Success Manager
1 day ago
Makati City, National Capital Region, Philippines Deltek Full time $90,000 - $120,000 per yearAs the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced,...
-
Customer Success Manager
5 days ago
Makati City, National Capital Region, Philippines Xurpas Enterprise Full timeOverviewJoin to apply for the Customer Success Manager role at Xurpas Enterprise4 months ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.ResponsibilitiesWork on pre-sales activities as neededProvide functional support as neededParticipate in discovery sessions with prospects and clients as neededAssist in...
-
Customer Success Manager
1 day ago
Mandaluyong City, National Capital Region, Philippines Emapta Full time $900,000 - $1,200,000 per yearEmpowering Careers, Connecting the World At Emapta, we go beyond building teams-we create thriving careers. As a trusted global outsourcing partner, we connect exceptional Filipino talent with top international clients, delivering world-class results while fostering growth, collaboration, and innovation. Our people are at the heart of everything we do,...