Customer Success Manager

22 hours ago

Mandaluyong City, National Capital Region, Philippines Fusion CX Full time ₱900,000 - ₱1,200,000 per year

Company Description

Fusion CX revolutionizes customer experience by blending innovative technology and human connection. Our AI-driven tools and analytics empower our team to understand and anticipate customer needs, ensuring every interaction is meaningful and memorable. Serving various sectors like BFSI, Healthcare, High Tech, Retail, Utility, and Telecom, we prioritize continuous innovation and adapt our technology to stay ahead in the competitive landscape. With a global presence in 15 countries and a workforce of 20,000 professionals, we deliver localized support and insights, fostering long-term client relationships. Join us in transforming the future of customer engagement through the power of human empathy and technological innovation.

Role Description

This is a full-time hybrid role for a Customer Success Manager located in Manila or Cebu with some work from home accommodated. The Customer Success Manager will be responsible for ensuring customer satisfaction and retention, building and maintaining strong customer relationships, and providing excellent customer service. Daily tasks include analyzing customer data to anticipate needs, developing strategies to improve customer experience, and collaborating with internal teams to address customer concerns and feedback.

Qualifications

  • Customer Satisfaction, Customer Retention, and Customer Service skills
  • Analytical Skills for data analysis and strategy development
  • Strong Relationship Building skills and ability to connect with diverse clients
  • Excellent communication and interpersonal skills
  • Experience in managing customer relationships in various sectors including BFSI, Healthcare, and High Tech
  • Bachelor's degree in Business, Marketing, Communications, or related field

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