CSR Hiring for Chat
2 weeks ago
About the role
E-WORLD STAFFING SERVICES' is seeking talented individuals to join their team as a Chat & Email Support Representative. This full-time role is based in Angeles City, Pampanga and will involve providing exceptional customer service through online chat and email channels.
What you'll be doing
- Responding to customer inquiries and concerns via online chat and email in a timely and professional manner
- Resolving customer issues with empathy and efficiency
- Accurately documenting all customer interactions and following up as needed
- Identifying opportunities to improve customer experience and suggesting process enhancements
- Collaborating with cross-functional teams to ensure seamless customer service delivery
What we're looking for
- Excellent communication and interpersonal skills, with the ability to engage with customers in a friendly and helpful manner
- Strong problem-solving and analytical skills to effectively address customer queries
- Proficiency in written English, with the ability to communicate clearly and concisely
- Prior experience in a customer service or call centre environment, preferably in a chat or email support role
- Familiarity with customer relationship management (CRM) software and other relevant tools
- Commitment to providing exceptional customer service and a genuine desire to help others
What we offer
At E-WORLD STAFFING SERVICES', we are committed to fostering a supportive and collaborative work environment. We offer a competitive salary, opportunities for career development, and a range of benefits to support our employees' wellbeing. Join our team and be part of a dynamic organisation that values its people and their contributions.
About us
E-WORLD STAFFING SERVICES' is a leading provider of staffing solutions, specialising in delivering high-quality talent to a diverse range of industries. With a strong focus on customer service, we pride ourselves on our ability to connect the right people with the right opportunities. As a growing company, we are committed to creating a thriving work environment and empowering our employees to reach their full potential.
Apply now to become a part of our dynamic team
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