CSR Hiring for Chat

2 weeks ago

Angeles City, Central Luzon, Philippines E-WORLD STAFFING SERVICES Full time ₱200,000 - ₱400,000 per year

About the role

E-WORLD STAFFING SERVICES' is seeking talented individuals to join their team as a Chat & Email Support Representative. This full-time role is based in Angeles City, Pampanga and will involve providing exceptional customer service through online chat and email channels.

What you'll be doing

  1. Responding to customer inquiries and concerns via online chat and email in a timely and professional manner
  2. Resolving customer issues with empathy and efficiency
  3. Accurately documenting all customer interactions and following up as needed
  4. Identifying opportunities to improve customer experience and suggesting process enhancements
  5. Collaborating with cross-functional teams to ensure seamless customer service delivery

What we're looking for

  1. Excellent communication and interpersonal skills, with the ability to engage with customers in a friendly and helpful manner
  2. Strong problem-solving and analytical skills to effectively address customer queries
  3. Proficiency in written English, with the ability to communicate clearly and concisely
  4. Prior experience in a customer service or call centre environment, preferably in a chat or email support role
  5. Familiarity with customer relationship management (CRM) software and other relevant tools
  6. Commitment to providing exceptional customer service and a genuine desire to help others

What we offer

At E-WORLD STAFFING SERVICES', we are committed to fostering a supportive and collaborative work environment. We offer a competitive salary, opportunities for career development, and a range of benefits to support our employees' wellbeing. Join our team and be part of a dynamic organisation that values its people and their contributions.

About us

E-WORLD STAFFING SERVICES' is a leading provider of staffing solutions, specialising in delivering high-quality talent to a diverse range of industries. With a strong focus on customer service, we pride ourselves on our ability to connect the right people with the right opportunities. As a growing company, we are committed to creating a thriving work environment and empowering our employees to reach their full potential.

Apply now to become a part of our dynamic team

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