CSR - Customer Service Representative | AT&T Account (NO EXP NEEDED)

20 hours ago

Angeles City, Central Luzon, Philippines 1ST DYNAMIC PERSONNEL RESOURCES Full time ₱250,000 - ₱500,000 per year

About the role

1ST DYNAMIC PERSONNEL RESOURCES' is seeking a dedicated Customer Service Representative (CSR) to join our team supporting the AT&T account. This is a full-time position based in Angeles City, Pampanga, with the opportunity to work in a fast-paced, dynamic environment and provide exceptional customer service to our clients.

What you'll be doing

  1. Responding to inbound customer inquiries and requests via phone, email, or chat
  2. Identifying customer needs and providing tailored solutions to resolve issues
  3. Maintaining accurate records and documentation of customer interactions
  4. Actively listening to customers and demonstrating empathy and patience
  5. Adhering to company policies and procedures to ensure a consistent customer experience
  6. Collaborating with team members to share best practices and improve processes

What we're looking for

  1. Strong communication and active listening skills
  2. Ability to problem-solve and think critically to provide effective solutions
  3. Excellent customer service orientation and a genuine desire to help others
  4. Adaptability and the ability to work in a fast-paced, dynamic environment
  5. No prior experience required, as we provide comprehensive training

What we offer

  1. Competitive salary and bonus opportunities
  2. Comprehensive benefits package, including medical, dental, and vision coverage
  3. Opportunities for career advancement and professional development
  4. Supportive and collaborative work environment
  5. Convenient location in Angeles City, Pampanga

About us

1ST DYNAMIC PERSONNEL RESOURCES' is a leading provider of customer service solutions, specialising in call centre operations. We are committed to delivering exceptional service to our clients and creating a positive work environment for our employees. Join our team and be a part of our continued growth and success.

Apply now to become a CSR for the AT&T account at 1ST DYNAMIC PERSONNEL RESOURCES'.

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