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Billing and Collection Associate

2 hours ago

Cebu City, Central Visayas, Philippines Crown Regency Hotels & Resorts Full time

Responsibilities:

  • Collaborating on debt collection strategies with other departments.
  • Enacting debt recovery plans that adhere to the FDCPA.
  • Contacting debtors by telephone to negotiate debt recovery.
  • Preventing recurring delinquency by negotiating manageable debt payment plans.
  • Negotiating settlements to recover a maximum percentage of outstanding debt.
  • Keeping hard copy and electronic records of all documents, payment plans, and amounts paid.
  • Researching publicly available resources to track down defaulters, including credit bureau information, databases, loan documents, and background checks.
  • Sending statements of delinquency to the Credit Bureau and initiating legal proceedings if debt recovery fails.
  • Purging records where debts have been satisfied.

Requirements:

  • Debt collection certification or training in a similar role preferred but not required.
  • Graduate of Bachelor's degree in Accounting or Finance.
  • A minimum of 2 years experience in a sales or customer service role.
  • Previous experience in debt collection will be advantageous.
  • Proficiency in debt collection software, such as Collect and ezyCollect.
  • Proficiency in Microsoft excel.
  • Advanced knowledge of the FDCPA.
  • Extensive experience in developing and enacting debt recovery strategies.
  • Experience in locating defaulters by searching publicly available documents and databases.
  • Exceptional ability to negotiate debt recovery with debtors.
  • Ability to perform debt collection in collaboration with other stakeholders.
  • Excellent recordkeeping and interpersonal skills.
  • Can start ASAP