Process Associate

Ready to shape the future of work? 
At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Associate, Insurance
Responsibilities

•    The interpretation of Loss Sensitive Insurance concepts and products

•    Account billing that includes calculations and bill presentation for all Retrospective, Deductible and Self-insured plan types

•    Achieving and consistently maintaining established productivity and quality standards

•    Produce paid loss and valuation billings within appropriate billing schedules to meet company and client needs

•    Produce claim data out of loss systems for all billings, which support the billing exhibits produced

•    Reconcile and balance accounts to be billed

•    Cash application of payments received. Application of check and wire payments to outstanding invoices on Loss Sensitive accounts.  Research discrepancies and complete payment reconciliations.

Qualifications we seek in you
Minimum qualifications

•    College degree or equivalent work experience

•    Banking/Financial/Accounting/Billing/Insurance experience

•    Contract/agreement interpretation experience

•    Exceptional communication skills

•    Good customer service orientation

•    Demonstrated ability to work independently and in a team environment

•    Ability to balance timeliness and accuracy

•    Understanding of automated systems to support the administration and servicing of accounts

•    Excellent Technical skills (e.g. Excel, Word, Access, reporting skills)

•    Solid organizational skills

•    Clear and concise verbal and written communication to all levels of the organization.

•    Sharing information and maintaining the confidentiality of our customers.

•    Listening and comprehending the needs of business partners.

Preferred qualifications

•    Demonstrate a commitment to superior service. 

•    Act with a sense of urgency to meet productivity goals to ensure that customers receive their bills in a timely manner. 

•    Build partnerships with internal partners by sharing information and offering assistance. 

•    Developing billing experience.  

•    Being trained and developed in loss-sensitive billing principles and Commercial account products. 

•    Work under direct supervision and handle routine accounts that have automated billing exhibits and invoicing, some manual invoicing and manual system charges, per claim charges, and cash collateral. 

•    Directly follow processes and procedures. 

•    Seek guidance from the Assistant Manager when faced with more complex issues. 

•    Apply analytical skills. 

•    Work effectively with business partners. 

•    Take the necessary steps to provide a quality billing product to customers. 

•    Build relationships by being a team player who works effectively and develops positive relationships with others to achieve key business objectives and departmental goals. 

•    Demonstrate professionalism.  

•    Basic knowledge of Microsoft Access databases, Microsoft Word/Excel/Outlook, and the Internet. 

•    Gaining knowledge of billing and loss reporting systems. 

•    Achieve team objectives effectively through workload prioritization. 

•    Meet commitments, accept accountability, stay focused under pressure, and adhere to established guidelines and rules of the company. 

•    Adjust easily to changes required as a result of workload re-assignment or process changes.

Why join Genpact? 

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  

• Make an impact – Drive change for global enterprises and solve business challenges that matter 

• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities  

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters\: Up. 
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.