Reservations Agent/Social Media Coordinator

3 hours ago

Poblacion P, Philippines R&K 888 Realty Corporation Full time ₱240,000 per year
  • Handling Inquiries: Answering phone calls, emails, and other communication methods from potential guests or clients regarding reservations.
  • Processing Reservations: Entering and confirming reservations into the booking system, ensuring accuracy of details.
  • Customer Service: Providing exceptional service by addressing guests' needs, resolving issues, and offering recommendations.
  • Updating Systems: Keeping reservation systems and records up-to-date with accurate information.
  • Payment Processing: Managing deposits, payments, and refunds as necessary.
  • Collaboration: Coordinating with other departments (e.g., front desk, housekeeping) to ensure guest satisfaction.
  • Reporting: Generating reports on reservations, occupancy rates, and other relevant metrics.
  • Marketing and Sales Support: Assisting in marketing promotions and up-selling additional services or packages.
  • Compliance: Ensuring that all reservations comply with company policies and procedures.
  • Feedback Collection: Gathering and acting on guest feedback to improve services.
  • Scheduling Posts: Planning and scheduling posts to ensure a consistent social media presence.
  • Community Engagement: Interacting with followers, responding to comments and messages, and fostering a positive community.
  • Analytics and Reporting: Monitoring social media metrics and analyzing performance to inform strategy adjustments.
  • Campaign Management: Assisting in the planning and execution of social media campaigns and promotions.
  • Trend Monitoring: Keeping up with social media trends, tools, and best practices to stay competitive.
  • Collaboration: Working with marketing, PR, and other departments to ensure brand consistency and campaign alignment.
  • Influencer Partnerships: Identifying and collaborating with influencers or brand advocates to enhance reach.
  • Brand Advocacy: Ensuring that all social media activities align with the brand's voice and values.
  • Crisis Management: Handling negative feedback or crises on social media with professionalism and tact.

Job Types: Full-time, Permanent

Pay: Php15, Php20,000.00 per month

Benefits:

  • Flexible schedule
  • Flextime

Work Location: In person

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