Reservation Specialist

7 hours ago

Cubao P, Philippines Wilshire Resorts, Inc. Full time ₱18,000 - ₱218,872 per year

POSITION SUMMARY

The Reservations Specialists respond to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, mobile phone through a reservation system. Creates and maintains reservation records, prepares letters of confirmation and promptly processes any cancellations and modifications or resolution may need for one booking.

DUTIES AND RESPONSIBILITIES

  • Applies working knowledge of the entire Reservations Procedure according to the requirements and standards of the company.
  • Performs daily tasks of the Reservations Specialist based on job description.
  • Assists the Reservations Supervisor and complies with the needed tasks of the Room Reservations Department.
  • Responsible for handling reservations tasks according to standards.
  • Keeps updated with the promos and OTA discounts implemented by each hotel branch.
  • Coordinates with the Reservations Supervisor and branch managers for closed-out dates and checks extranet daily for modifications.
  • Allocates room allotment as confirmed by the branch's availability with the desired existing and applicable promos through the guidance and approval of the Reservations Supervisor and Revenue Reservations Manager.
  • Updates hotel rates of each branch for OTAs, if there are any changes / revisions.
  • Sends out email confirmation forms or email booking confirmation to the Hotel Front desk once a reservation is made.
  • Complies with the reservations daily tasks accurately and accordingly.
  • Promptly and accurately records Reservations Report and submits it to the Reservations Supervisor for checking.
  • Accurately records all online comments and feedback for review and assessment of the management.
  • Monitors and records all future reservations of OTAs, website, walk-in, group and phone reservations for the upcoming months.
  • Checks incoming emails, requests and complies with the necessary outputs the reservations team expects.
  • Communicates reservation information to the front desk.
  • Helps develop room revenue and occupancy forecasts.
  • Knows the selling status, rates, and benefits of all package plans.
  • Prepares letters of confirmation.
  • To be aware of all front office procedures and processes.
  • Handles daily correspondence. Responds to inquiries and makes reservations as needed.
  • Submits Weekly, Month and Quarterly Room Reservations Report to the Reservations Supervisor for reporting and reference purposes.
  • Attends Room Reservations Department meetings and other department meetings.
  • Establishes and maintains effective employee relations.

COMPETENCIES

  • Ability to communicate fluently in English and Tagalog
  • Ability to work under pressure
  • Flexibility to respond to a range of different work situations
  • Strong apprehension on principles of customer service
  • Excellent organizational skills and attention to detail
  • Skilled in the use of Microsoft Office

EDUCATION

  • Bachelor's degree in Hospitality/Tourism/Hotel Management or related field.

EXPERIENCE

  • At least one (1) year of experience working in sales of public relations, preferably in the hospitality or travel industries or in the same capacity.

Job Type: Full-time

Pay: Php18, Php18,872.07 per month

Work Location: In person

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