Software (POS) Technical Support

2 days ago

Makati City, National Capital Region, Philippines Genie Technologies Inc. Full time ₱900,000 - ₱1,200,000 per year

Job Responsibilities:

  • Responsible for providing best course of resolution to all POS system-related problems and issues.
  • Works out of centralized ticketing logging system which includes determining priority and adhering to Service Level Agreements (SLA).
  • Provides accurate information on IT products or services.
  • Records events and problems and their resolution in logs.
  • Provides internal professional organizational and administrative support.
  • Works independently on a variety of assigned tasks to meet goals under general supervision and/or established guidelines; works in a team environment.
  • Provides Off-Site Support (phone, web-based tools, e-mail) and onsite if necessary.
  • Coordinates with the internal department head on client requests for enhancements and development.
  • Handles communication and technical support related tasks to 3rd party affiliates including BIR and Mall Admin.
  • Provides documentation and procedures for internal and external use.

Minimum Requirements:

  • Bachelor's Degree in Computer Science, Information Technology or equivalent.
  • At least 3 to 5 years of relevant experience.
  • With proven experience in implementing/configuring/supporting Point-of-Sale (POS) software systems.
  • Knowledge in retail and/or food and beverage operations is highly preferred.
  • Tech savvy with working knowledge of office automation products, databases, and remote control.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Must be customer service oriented.
  • Excellent interpersonal skills.
  • Fluent in English, both verbal and written.
  • Teamplayer.
  • Strong organizational, multi-tasking, and time-management skills.
  • Must be willing to work in Makati area.
  • Two (2) available positions.

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