Software (POS) Technical Support

3 days ago

Makati City, National Capital Region, Philippines Genie Technologies Inc. Full time ₱900,000 - ₱1,200,000 per year

Job Responsibilities:

  • Responsible for providing best course of resolution to all POS system-related problems and issues.
  • Works out of centralized ticketing logging system which includes determining priority and adhering to Service Level Agreements (SLA).
  • Provides accurate information on IT products or services.
  • Records events and problems and their resolution in logs.
  • Provides internal professional organizational and administrative support.
  • Works independently on a variety of assigned tasks to meet goals under general supervision and/or established guidelines; works in a team environment.
  • Provides Off-Site Support (phone, web-based tools, e-mail) and onsite if necessary.
  • Coordinates with the internal department head on client requests for enhancements and development.
  • Handles communication and technical support related tasks to 3rd party affiliates including BIR and Mall Admin.
  • Provides documentation and procedures for internal and external use.

Minimum Requirements:

  • Bachelor's Degree in Computer Science, Information Technology or equivalent.
  • At least 3 to 5 years of relevant experience.
  • With proven experience in implementing/configuring/supporting Point-of-Sale (POS) software systems.
  • Knowledge in retail and/or food and beverage operations is highly preferred.
  • Tech savvy with working knowledge of office automation products, databases, and remote control.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Must be customer service oriented.
  • Excellent interpersonal skills.
  • Fluent in English, both verbal and written.
  • Teamplayer.
  • Strong organizational, multi-tasking, and time-management skills.
  • Must be willing to work in Makati area.
  • Two (2) available positions.

  • Technical Support Representative

    1 week ago

    Makati City, National Capital Region, Philippines Payreto Full time ₱200,000 - ₱400,000 per year

    WHAT WE OFFERCompetitive Salary PackagesProfessional Development OpportunitiesHybrid Work SetupEquipment ProvidedDay 1 HMOLife Insurance15,000 PHP Signing BonusPOSITION OVERVIEWThe core mission of the Technical Support Representatives is to provide timely, correct, and complete technical solutions (basic to advanced) to client users via call, chat, and/or...

  • Software Support Engineer

    5 days ago

    Makati City, National Capital Region, Philippines Etrading Software Full time ₱1,500,000 - ₱3,000,000 per year

    Join Etrading Software – Build the Future of Fintech with UsAt Etrading Software, we empower global markets with trusted, high-quality data services, fostering fairness and transparency for all. We are a team driven by trust, innovation, and collaboration, working on cutting-edge financial technology solutions that shape the future.About the...

  • Software Technical Support Engineer

    5 days ago

    Quezon City, National Capital Region, Philippines Toshiba Global Commerce Solutions Full time ₱900,000 - ₱1,200,000 per year

    Toshiba Global Commerce Solutions is looking for Software Technical Support Engineer to provide technical support to customers and be part of the testing regime to ensure delivery of high quality, world class software applications, with high customer satisfaction.Role & Responsibilities:Get involved in the entire lifecycle of the SDLCUnderstand the...

  • Mall Partnerships Specialist

    5 days ago

    Quezon City, National Capital Region, Philippines UTAK POS Full time ₱600,000 - ₱1,200,000 per year

    Take on a leadership role by formulating and executing strategic plans in line with company objectivesDevelop and execute data-driven strategies for mall expansions and partnershipsCultivate relationships with various mall point persons for strategic expansionCollaborate with key contacts for mall hook-ups, including IT and mall teamsProcess incoming mall...

  • Technical Support Representative

    1 week ago

    Quezon City, National Capital Region, Philippines Asia Select Inc. Full time ₱200,000 - ₱250,000 per year

    Want to look for a career in BPO industry? This is the right opportunity for you. A direct hire for a financial technology company that processes payments and offers services to merchants, consumers, and issuers.RESPONSIBILITIES:You will:Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not...

  • Technical Support Representative

    5 days ago

    Quezon City, National Capital Region, Philippines Global Payments Full time ₱150,000 - ₱250,000 per year

    Calling all Technical Support RepresentativesJoin Global Payments Inc.Qualifications:High school diploma or equivalent1 year technical support experience, supporting software and hardware troubleshootingExperience with POS terminal is a plusWorking knowledge of operating systems and standard troubleshooting proceduresFlexible in shifting / rotation...

  • Technical Support Representative

    5 days ago

    Quezon City, National Capital Region, Philippines Global Payments Process Centre, Inc. Full time ₱150,000 - ₱250,000 per year

    Summary of This RoleReceives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquiries and problems handled....

  • Technical Support Representative

    5 days ago

    Quezon City, National Capital Region, Philippines TechTiera Corporation Full time ₱240,000 per year

    Work Location : Vertis North, Quezon City - OnsiteAmenable to shifting schedules, including weekends and holidaysMinimum QualificationsHigh School Diploma or EquivalentAt least 1 year of experience in a technical support role within a contact center or BPO environment, supporting hardware and software troubleshootingWorking knowledge of operating systems and...

  • IT Support Specialist

    5 days ago

    Makati City, National Capital Region, Philippines KMC Solutions Full time ₱800,000 - ₱1,200,000 per year

    The Call Center Technician/ IT Support serves as a critical first point of contact for technical support across H&S Energy Group's operations. This role is responsible for efficiently handling IT support requests related to hardware, software, and network issues from retail and office staff.Operating fully remotely, the technician must demonstrate strong...

  • IT Support Specialist

    5 days ago

    Makati City, National Capital Region, Philippines KMC Solutions Full time ₱800,000 - ₱1,200,000 per year

    The Call Center Technician serves as a critical first point of contact for technical support across H&S Energy Group's operations. This role is responsible for efficiently handling IT support requests related to hardware, software, and network issues from retail and office staff.Operating fully remotely, the technician must demonstrate strong troubleshooting...