US Mortgage E2E Processors

4 days ago

Taguig, National Capital Region, Philippines Firstsource Full time ₱900,000 - ₱1,200,000 per year

A Loan Processor for US residential mortgages is responsible for managing, reviewing, and preparing all documentation related to mortgage loan applications from initial submission through closing. This role serves as a key liaison between borrowers, loan officers, underwriters, and third parties to ensure timely and accurate loan processing in compliance with regulatory and investor guidelines.

Key Responsibilities

  • Collect, verify, and organize required financial documents, such as tax returns, credit reports, income verification, and disclosures.
  • Review loan files for accuracy, completeness, and compliance with internal policies and federal/state mortgage regulations (such as TRID).
  • Communicate with borrowers, real estate agents, and other parties to gather missing information, provide status updates, and clear any discrepancies.
  • Pre-underwrite mortgage files, preparing them for underwriting and final review by underwriters or investors.
  • Schedule and track third-party services required for loan files, including appraisals, title searches, and insurance verifications.
  • Input and maintain loan data in the lending software system, ensuring up-to-date and accurate records throughout the process.
  • Monitor deadlines to ensure timely loan approvals and closings—track and resolve any conditions or exceptions prior to closing.
  • Provide post-closing review of files, ensuring all documentation is received, filed, and compliant with regulations.

Skills and Qualifications

  • Strong attention to detail, organizational, and multitasking abilities for managing multiple files simultaneously.
  • Excellent communication and customer service skills for regular interaction with borrowers and internal teams.
  • Working knowledge of residential mortgage loan products (FHA, VA, USDA, conventional), TRID disclosures, and LOS software such as Encompass or Calyx.
  • High school diploma required; degree in business, finance, or related field and industry certification (e.g., CMLP) are preferred.
  • 1 or more years of prior experience in mortgage loan processing.

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