Back Office Associate for US Healthcare Insurance

5 days ago

Makati City, National Capital Region, Philippines ISTA Solutions Full time ₱200,000 - ₱250,000 per year

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Customer Service Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you
Job Description:

  • Review insurance information and verify patient eligibility across various payers.
  • Send and respond to occasional emails regarding order statuses or account-related inquiries. Coordinate effectively with internal teams and external stakeholders.
  • Assist with other administrative or RCM-related tasks as needed
  • Leverage internal systems and RCM software for data verification and task execution.

Requirements

  • 6 months - 1 year BPO experience handling a Healthcare Account
  • Good working knowledge with Eligibilities and Intake
  • Good verbal & written English skills
  • Proficiency in using computer systems & relevant software
  • Willing to work onsite in Buendia, Makati or Shaw Blvd, Mandaluyong
  • Amenable working night shift

Benefits
What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives

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