Partner Operations Manager

2 days ago

Philippines Muvr Full time ₱1,500,000 - ₱2,500,000 per year

About the Role

The Partner Operations Manager owns the onboarding, integration, support, and retention of Muvr's business partners. This role ensures partners consistently meet SLA requirements, receive timely support, and view Muvr as a strategic logistics partner rather than just a vendor. The manager serves as the operational bridge between Business Development, Central Ops, Marketplace Ops, and Community Ops.

Key Responsibilities:
  • Lead onboarding of new partners, ensuring smooth setup and operational readiness.
  • Drive partner SLA performance, identifying risks and resolving issues before they impact customers.
  • Act as the first point of contact for partner escalations and manage resolution within defined timelines.
  • Maintain high partner retention and satisfaction through proactive engagement.
  • Collaborate cross-functionally with Business Development, Marketplace Ops, Product, and Community Ops to align partner needs with company goals.
  • Track and analyze partner performance data to identify opportunities for improvement.
  • Ensure compliance with Muvr's policies and operational guardrails.
Qualifications:
  • 5+ years of experience in Partner Operations, Account Management, or Logistics Operations.
  • Strong track record managing enterprise accounts and enforcing SLAs.
  • Proven ability to lead cross-functional initiatives and manage complex partner relationships.
  • Excellent problem-solving and communication skills.
  • Data-driven mindset with ability to turn insights into action.
  • Ability to thrive in a fast-paced, growth-stage environment.
  • Excellent written and verbal communication skills in English.
Why Join Us

At Muvr, you'll have the chance to:

  • Shape how we work with retail and enterprise partners.
  • Drive growth while ensuring operational trust and compliance.
  • Work with a team that values speed, transparency, and collaboration.

  • Senior Manager-Partner Operations-Operations

    3 weeks ago

    , , Philippines ExlService Holdings, Inc. Full time

    Senior Manager-Partner Operations-Operations Job Info Job Identification 3214 Posting Date 05/21/2025, 06:04 AM Locations Exl PHP OneE-com (Work From Office) Job Role Partner Operations-Operations Experience (In Years) 3-6 Job Description The role requires a good understanding of the BPO industry from a cross-functional perspective, especially operations and...

  • Partner Operations Specialist

    2 days ago

    Philippines Muvr Full time ₱800,000 - ₱1,200,000 per year

    About MuvrMuvr is an AI-powered logistics platform that connects customers, providers, and partners to move, deliver, or remove anything — seamlessly and safely. We power the movement of goods for individuals, small businesses, and large retailers through our marketplace of trusted service providers.Our mission is simple: make moving, delivery, and...

  • Assistant Manager-Partner Operations-Operations

    3 weeks ago

    , Metro Manila, Philippines EXL Full time

    Overview Assistant Manager-Partner Operations-Operations role focusing on managing inbound calls for policy servicing and driving service excellence in an inbound contact centre across multiple brands and products. Responsibilities Manage a team handling inbound calls for policy servicing and updating client systems with changes required for multiple...

  • Partner Operations Analyst

    3 weeks ago

    , Metro Manila, Philippines Five9 Full time

    Join to apply for the Partner Operations Analyst role at Five9 . Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying...

  • Assistant Manager-Partner Operations-Operations

    1 week ago

    Philippines EXL Service Full time ₱1,200,000 - ₱2,400,000 per year

    Job Description: Basic Function:Manage team handling Inbound Calls for policy servicing & updating client system with changes required for multiple insurance policies.Support client's strategy by driving service excellence through effective management of an inbound customer contact centre team, across multiple brands and productsResponsibilities: Essential...

  • Assistant Manager-Partner Operations-Operations

    2 days ago

    Philippines EXL Full time ₱2,000,000 - ₱2,500,000 per year

    DescriptionBasic Function:Manage team handling Inbound Calls for policy servicing & updating client system with changes required for multiple insurance policies.Support client's strategy by driving service excellence through effective management of an inbound customer contact centre team, across multiple brands and productsResponsibilitiesEssential...

  • Partner Account Manager

    4 weeks ago

    , , Philippines Excis Compliance Full time

    Full time | Excis Compliance ltd | Philippines Posted On 10/14/2025 Job Information Technology Work Experience 5+ years City Manila Bulletin State/Province National Capital Region (Manila) 0900 Job Description WE’RE HIRING AS A PARTNER ACCOUNT MANAGER AT PHILIPPINES Excis is a global IT support leader globally, driven by innovation and collaboration. We...

  • Partner Operations Analyst

    2 days ago

    Manila, Manila, Philippines (Hybrid) Five9 Full time ₱1,200,000 - ₱2,400,000 per year

    Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...

  • Drone Partner Network Manager

    3 weeks ago

    , , Philippines Inspektai Full time

    We are seeking a proactive and results-driven Drone Partner Network Manager to recruit, onboard, and manage drone pilot partners across multiple markets. This role is key to ensuring high-quality inspections by maintaining a skilled, reliable, and scalable drone pilot network. The ideal candidate has experience in drone operations, partner management, and...

  • Manager-Partner Operations-Operations

    1 week ago

    Philippines EXL Service Full time ₱2,000,000 - ₱2,500,000 per year

    Job Description: Key Responsibilities:Quality Assurance & MonitoringDevelop and implement quality assurance policies, procedures, and standards.Monitor and evaluate inbound/outbound calls, emails, chats, and other customer interactions.Ensure compliance with client-specific and internal quality benchmarks.Conduct regular audits and provide actionable...