Partner Operations Manager

6 days ago

Philippines Muvr Full time ₱35,000 - ₱85,000 per year

About the Role

The Partner Operations Manager owns the onboarding, integration, support, and retention of Muvr's business partners. This role ensures partners consistently meet SLA requirements, receive timely support, and view Muvr as a strategic logistics partner rather than just a vendor. The manager serves as the operational bridge between Business Development, Central Ops, Marketplace Ops, and Community Ops.

Key Responsibilities:
  • Lead onboarding of new partners, ensuring smooth setup and operational readiness.
  • Drive partner SLA performance, identifying risks and resolving issues before they impact customers.
  • Act as the first point of contact for partner escalations and manage resolution within defined timelines.
  • Maintain high partner retention and satisfaction through proactive engagement.
  • Collaborate cross-functionally with Business Development, Marketplace Ops, Product, and Community Ops to align partner needs with company goals.
  • Track and analyze partner performance data to identify opportunities for improvement.
  • Ensure compliance with Muvr's policies and operational guardrails.
Qualifications:
  • 5+ years of experience in Partner Operations, Account Management, or Logistics Operations.
  • Strong track record managing enterprise accounts and enforcing SLAs.
  • Proven ability to lead cross-functional initiatives and manage complex partner relationships.
  • Excellent problem-solving and communication skills.
  • Data-driven mindset with ability to turn insights into action.
  • Ability to thrive in a fast-paced, growth-stage environment.
  • Excellent written and verbal communication skills in English.
Why Join Us

At Muvr, you'll have the chance to:

  • Shape how we work with retail and enterprise partners.
  • Drive growth while ensuring operational trust and compliance.
  • Work with a team that values speed, transparency, and collaboration.

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