Operations Manager

5 days ago

Philippines Activate Talent Full time ₱1,500,000 - ₱2,500,000 per year

Location: Remote (US-based hours preferred)
Job Type: Full-Time

About the Role

We are seeking a highly organized and strategic Roadshow Program Manager to lead our national retail roadshow events, with a primary focus on Costco and Sam's Club. This role requires deep operational expertise, cross-functional leadership, and a strong understanding of supply chain logistics. You'll drive seamless execution from planning to post-event reporting—ensuring our brand is represented with excellence in every activation.

Key ResponsibilitiesRoadshow Program Management
  • Lead strategic and operational planning for Costco and Sam's Club Roadshow events.
  • Own end-to-end event execution including inventory planning, logistics, site readiness, and post-event reporting.
  • Coordinate across Sales, Planning, Operations, and Production teams to ensure timely, high-quality execution.
Kitting & Fulfillment Oversight
  • Oversee kitting and fulfillment for roadshow kits to ensure timely and accurate delivery.
  • Identify and mitigate operational risks to ensure continuity and quality.
  • Optimize packaging, labeling, and distribution workflows in partnership with internal and external stakeholders.
Vendor & Partner Management
  • Manage third-party logistics (3PLs), kitting suppliers, and software vendors to meet service-level agreements (SLAs).
  • Establish KPIs and lead RFP processes to evaluate and onboard new vendors.
Team Leadership & Reporting
  • Lead a small team of analysts supporting reporting and project tracking.
  • Build and manage dashboards to provide operational visibility and transparency.
Cross-Functional & Executive Communication
  • Serve as the primary operations lead for roadshows, regularly updating internal stakeholders and executive leadership.
  • Present status reports, escalate issues, and propose solutions for continuous improvement.
Requirements
  • 5+ years of experience in retail operations, supply chain, or fulfillment management.
  • Proven experience managing retail roadshows or large-scale in-store activations (Costco/Sam's Club preferred).
  • Strong vendor management skills including negotiation and performance tracking.
  • Exceptional organizational and project management abilities.
  • Strong analytical background; experience overseeing dashboards and operational metrics.
  • Experience working with 3PLs, kitting vendors, and fulfillment partners.
  • Comfortable thriving in a fast-paced, ambiguous environment with shifting priorities.
  • Excellent verbal and written communication skills; confident presenting to leadership teams.
Preferred Qualifications
  • Familiarity with inventory and order management systems (OMS)
  • Experience with ERP tools like NetSuite
  • Working knowledge of project management software like Asana
  • Proficiency in Looker or similar reporting tools
  • Understanding of transportation management systems (TMS)

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