Account Manager

Description:

Work Arrangement:
Fully Remote (Must Overlap with US Time Zones)

Job Type:
Independent Contractor, Full-time

Salary Range:
$18,000 USD per year

Work Schedule:
TBD, aligned with US time zones

Location:
Remote, open to candidates in LATAM

Holidays Observed:
U.S. Holidays

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we're building for:

Why Work With Us?

We're not just another recruiting firm — we focus on placing candidates with exceptional US and EU founders who prioritize the long-term success of their team members. We also provide retention bonuses at 3, 6, 9, and 12 months, as well as community-driven benefits like an annual retreat.

About the Client

Our client is a tech-enabled platform that powers the operations behind branded merchandise and promotional products. They serve agencies, marketing teams, and direct-to-consumer brands by streamlining the ordering, quoting, and fulfillment workflows. Their platform connects customers to a vetted network of merchandise vendors, helping brands execute on high-volume promotional projects with speed, transparency, and scalability.

Position Overview

We're hiring a detail-driven, proactive Account Manager with experience in branded merchandise, fulfillment logistics, or promotional products. This is a high-impact, mid-level role that combines client account ownership with order and vendor management. You'll serve as the primary point of contact for B2B clients, ensuring their orders are processed accurately and delivered on time, while also coordinating with vendors, suppliers, and internal teams.

Key Responsibilities

• Manage 1–2 high-value B2B client accounts and act as their main point of contact
• Review, edit, and process high-volume orders placed through the platform
• Route orders to appropriate vendors and oversee fulfillment workflows (PO to delivery)
• Proactively resolve issues related to delays, product defects, or artwork rejections
• Maintain communication with internal teams (support, sales, design) and external vendors
• Troubleshoot fulfillment challenges and escalate as needed to ensure customer satisfaction
• Keep records updated across systems, ensuring every order and communication is tracked
• Identify workflow inefficiencies and propose improvements
• Support new client onboarding, quoting, and custom project scoping when needed

Requirements

Non-Negotiables:

• 2–4 years experience in account, order, or project management
• At least 1 year of experience in the branded merchandise or promotional products industry
• B2B client experience and ability to handle multiple accounts simultaneously
• Strong English communication skills (written and verbal)
• Familiarity with order workflows, vendor/supplier coordination, and client-facing communication
• Tech-savvy; confident using Google Workspace, Slack, and project tracking tools
• Comfortable working independently in a fully remote environment
• Availability during U.S. time zones (EST or PST)

Nice-to-Haves:

• Prior experience in merchandise logistics, production, or supply chain
• Basic knowledge of Adobe Illustrator or Photoshop

Benefits

• Remote Work: Fully remote — work from anywhere
• Retention Bonuses: At 3, 6, 9, and 12 months
• Community Perks: Annual retreat with other Pearl contractors
• Learning & Development: Ongoing access to resources for professional growth
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Hiring Process

1. Application
2. Screening
3. Initial Interview
4. Skills Assessment
5. Final Interview
6. Job Offer
7. Onboarding

Ready to Join Us?

If this role aligns with your skills and career goals, we'd love to hear from you. Apply now to take the next step in your journey with Pearl.