Collections Strategist Analyst

3 days ago

Manila, National Capital Region, Philippines Lendebt Full time ₱40,000 - ₱80,000 per year

Job title
- Collections Strategist Analyst

Department
- Contact Centre BI

Reports to
- Head of Contact Centre

Salary
k

Location
-UK Client

Remote

Job functions

  • Analyse current collections performance and make recommendations for improvement; including:
  • Sms (business transmission and customer interaction)
  • Email (business transmission and customer interaction)
  • Website (business transmission and customer interaction)
  • Chat (business transmission and customer interaction)
  • Ai Agents interaction and performance
  • Dialler systems (business transmission and customer interaction)
  • Payments activity (online payments, bank transfers, card payments over the phone
  • B2C Communications frequency and customer behaviour
  • Peaking and troughing analysis of collections performance
  • Payment types and pattern recognition
  • On time payments and payplans
  • Provide concepts to enhance collections performance
  • Dialler campaigns
  • Marketing communications
  • Development and Monitor collection KPI's (Recovery Rate, loan instalments, payplans, communications, gross efficiency etc.)
  • Prepare daily, weekly, monthly, annual and other periodic reports, as well as other one-off reports for senior management;
  • Support Contact Centre management, Compliance management and Senior management related issues;

Education

  • Economics and maths. Economics, applied mathematics, finances, mathematical statistics.
  • Social sciences. Sociology, political sciences, marketing.
  • Computer sciences. Data analysis, databases, programming, information technology.

Experience

  • Debt collection or unsecured lending business (loans, credit cards, lines of credit)
  • E-commerce, marketing

Required hard skills

  • SQL. Any dialects (MySQL, PgSQL, MsSQL). CTEs, window functions, hard queries, stored procedures.
  • Mathematical statistics. Different types of distributions, correlation, regressions, hypothesis testing.
  • Excel proficient level. Data sorting, data filtering, pivot tables, vlookup, SUMIF / SUMIFS, charts.
  • BI tools. Desirable PowerBI
  • A/B testing. Split principles, test planning, logging.

Desirable hard skills

  • Python. Data analysis, pandas, numpy, scipy, statsmodels, seaborn, matplotlib etc.
  • ETL processes. Airflow, Pentaho etc.
  • IT understanding. Client-server processes. API. Back-end and front-end. Parsing. Algorithms and data structures.
  • Management. Sprints, AGILE. Waterfall. Jira etc.

Other skills

  • Required fluent English.
  • Problem solving, critical thinking. Competence in cognitive biases and logical fallacies.

Job Types: Full-time, Permanent

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