Account Officer
4 days ago
Job Summary:
The Account Officer plays a pivotal role in driving revenue growth, managing client relationships, and ensuring customer satisfaction for a system integration company specializing in educational institutions and small-to-medium enterprises (SMEs). This role requires a blend of sales acumen, technical understanding, and excellent interpersonal skills to support clients in adopting and optimizing IT solutions tailored to their needs.
Job Responsibilities:
- Scout new clients and meet or exceed sales targets
 - Identify new business opportunities within existing accounts
 - Prepare and present customized proposals and quotations
 - Collaborate with the technical team for scoping and to align solutions with client requirements
 - Build and maintain strong relationships with school administrators and SME decision-makers
 - Serve as the primary point of contact for assigned accounts
 - Conduct regular check-ins and follow-ups to ensure client satisfaction and retention
 - Maintain accurate records of client interactions, contracts, and billing details
 - Monitor account performance and usage of services
 - Assist in resolving billing and other related issues and coordinating renewals
 - Stay updated on industry trends, competitor offerings, and emerging technologies
 - Provide feedback to the product and marketing teams based on client insights
 
Job Requirements:
- Bachelor's degree in Business Administration, Marketing, IT, or related field
 - Minimum 1-2 years of experience in account management, preferably in technical or education sectors
 - Strong communication and negotiation skills
 - Basic understanding of IT systems, software, and integration services
 - Customer-centric mindset with problem-solving abilities
 - Proficiency in CRM tools and Microsoft Office Suite
 - Ability to work independently and as part of a team
 - Preferably can drive and can commute as needed
 - Open to travel
 - Can start ASAP
 
Job Type: Full-time
Benefits:
- Flexible schedule
 - Staff meals provided
 - Work from home
 
Work Location: In person
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