Account Officer

2 weeks ago

Cavite City, Calabarzon, Philippines Divergence HR Consulting Group Inc. Full time ₱900,000 - ₱1,200,000 per year

Job Summary:

The Account Officer plays a pivotal role in driving revenue growth, managing client relationships, and ensuring customer satisfaction for a system integration company specializing in educational institutions and small-to-medium enterprises (SMEs). This role requires a blend of sales acumen, technical understanding, and excellent interpersonal skills to support clients in adopting and optimizing IT solutions tailored to their needs.

Job Responsibilities:

  • Scout new clients and meet or exceed sales targets
  • Identify new business opportunities within existing accounts
  • Prepare and present customized proposals and quotations
  • Collaborate with the technical team for scoping and to align solutions with client requirements
  • Build and maintain strong relationships with school administrators and SME decision-makers
  • Serve as the primary point of contact for assigned accounts
  • Conduct regular check-ins and follow-ups to ensure client satisfaction and retention
  • Maintain accurate records of client interactions, contracts, and billing details
  • Monitor account performance and usage of services
  • Assist in resolving billing and other related issues and coordinating renewals
  • Stay updated on industry trends, competitor offerings, and emerging technologies
  • Provide feedback to the product and marketing teams based on client insights

Job Requirements:

  • Bachelor's degree in Business Administration, Marketing, IT, or related field
  • Minimum 1-2 years of experience in account management, preferably in technical or education sectors
  • Strong communication and negotiation skills
  • Basic understanding of IT systems, software, and integration services
  • Customer-centric mindset with problem-solving abilities
  • Proficiency in CRM tools and Microsoft Office Suite
  • Ability to work independently and as part of a team
  • Preferably can drive and can commute as needed
  • Open to travel
  • Can start ASAP

Job Type: Full-time

Benefits:

  • Flexible schedule
  • Staff meals provided
  • Work from home

Work Location: In person

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