Credit and Collections Team Lead

10 hours ago

Taguig, National Capital Region, Philippines JTI GBS Philippines, Inc. Full time ₱600,000 - ₱1,800,000 per year

Role Type: Permanent

Reporting Line: Credit & Accounts Receivable Center Process Manager

Duty Post: Taguig, Metro Manila (Hybrid)

O2C Credit & Collections Team Lead

Join JTI GBS Manila as an O2C Credit & Collections Team Lead and take charge of managing our credit and collections operations for Distributor Partners, Key Accounts, and Direct Sales customers. You'll lead a team that ensures accurate and compliant execution of end-to-end Order-to-Cash (O2C) processes, while driving efficiency, performance, and continuous improvement across the function.

What You'll Do:

  • Oversee the day-to-day credit and collections activities, including customer payments, AR adjustments, reconciliations, and SAP transactions to ensure data accuracy and compliance with JTI policies and AML guidelines.
  • Provide guidance and leadership to the team, setting clear goals and fostering a collaborative and performance-driven culture.
  • Identify process improvement opportunities, analyze operational issues, and implement actions to enhance efficiency and service quality.
  • Coordinate with cross-functional teams and stakeholders to support business transitions, system implementations, and reporting requirements.
  • Ensure compliance with J-SOX controls and support audits through accurate reporting, documentation, and process reviews.

What We're Looking For:

  • A degree in Accounting, Finance, or a related field.
  • Around 5 years of experience in Accounting or Finance, with strong exposure to AR, Credit & Collections.
  • At least 3 years leading a team — you know how to motivate, guide, and drive results.
  • Solid experience using SAP (ideally S/4HANA) and handling CWT and other PH-specific tax requirements (required).
  • A knack for solving problems, making sound decisions, and managing details without losing sight of the big picture.
  • Confidence in communicating with stakeholders, staying calm under pressure, and being assertive when needed.
  • A continuous improvement mindset — always looking for smarter, more efficient ways to get things done.

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