Credit and Collection Manager

The Credit and Collection Officer is expected to oversee the credit and collections operations of the company. Main responsibilities include running credit checks on each customer, client, or vendor to assess the risk involved in a loan, credit, or other financial agreement.

IV. JOB SUMMARY

Responsible for the Account Receivables (AR) of the company.

Responsible for ensuring implementation of the Collection Processes and System.

Responsible for managing AR reports and presenting to management and stakeholders.

V. DUTIES AND RESPONSIBILITIES

• Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships.

• Manage a team of collections agents, providing guidance, support, and training as needed. This includes leading alignment meetings with collectors for any collection concerns every 1st week of the month, ensuring compliance of team members to company policies and procedures, Monitoring and analyzing the performance of the collections team, implementing measures to improve productivity and success rates and monitoring daily collection and reminding collectors for any discrepancies if there are any.

• Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements so as Monitoring of PDCs, Following- up of collection for IP's account, Coordination with Sales Manager for any problems or concerns coming from their clients or accounts, making analysis for AR adjustments, Assessment of problem accounts and involve management for resolution.

• Communicate with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions so as visiting problematic accounts, Industrial Partner accounts, and government accounts, evaluation of accounts to adjust credit limit and terms based on the transaction history and with coordination with sales manager.

• Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies. This includes preparations of monthly AR report for AMI and presents such to the management, preparations of projected collection monthly (weekly) provided to CFO, Collectors and Accounting Team, preparation of regular reports on collections activities, presenting data and insights to upper management, Reconciliation of accounts, collection of 2307 forms and endorsing the same to accounting.

• Collaborate with cross-functional teams, including legal, finance, and customer service, to resolve complex or escalated customer issues.

• Stay current on industry trends and best practices in collections, implementing new strategies or technologies as needed to improve efficiency and results including Identifying areas for improvement in collection processes and attain zero balance for over 120 days and 90 days.

• Develop and maintain relationships with external collection agencies, attorneys, and other service providers as necessary so as requesting BPI, BDO, conducting background investigation or credit investigation for new accounts and other banks as advised, for unrecognized deposits for both AMI.

• Daily deposit of cheques upon due and encoding of deposits and PDCs.

• Generate employee purchase monthly and forward the same to accounting, with coordination to concerned employee for the mode of payment.

• Initiate credit memos/ adjustment in order to maintain A/R ageing integrity as needed.

• Lifting of On-Hold accounts to process new orders.

• Performing other duties related to the function as needed.

Job Type: Full-time

Education:

• Bachelor's (Required)

Experience:

• Treasury: 4 years (Required)

Work Location: In person