Project Service Fulfillment Lead

2 days ago

Ayala Alabang, National Capital Region, Philippines Concepcion Carrier Airconditioning Company Full time ₱1,500,000 - ₱2,500,000 per year

Key Responsibilities:

  • Oversee the complete service fulfillment process from order confirmation to project completion.
  • Ensure alignment between project requirements, service execution, and customer commitments.
  • Identify service bottlenecks, disputes, or delivery risks and coordinate timely resolutions.
  • Lead and mentor a team of project coordinators to achieve operational and performance goals.
  • Monitor project tickets and ensure all are resolved within established service-level agreements (SLAs).
  • Conduct regular governance meetings with internal teams and clients to ensure smooth service delivery.
  • Drive continuous process improvement and efficiency initiatives across project fulfillment operations.
  • Coordinate with various departments to ensure project completion and billing accuracy.
  • Workforce Strategy, Planning and Scheduling.
  • Manage reporting, documentation, and performance tracking for all active projects.

Minimum Qualifications: About the Role:

We are looking for a Project Service Fulfillment Lead to oversee the end-to-end execution and delivery of customer projects within our Commercial Service Operations. The role ensures that all project deliverables are completed accurately, on time, and in full compliance with customer requirements. This position requires strong leadership, coordination, and communication skills to effectively manage internal teams, third-party providers, and logistics partners.

Qualifications:

  • Bachelor's Degree in Industrial Engineering, Business Administration, Marketing, or Finance.
  • At least 3–5 years of managerial experience in service fulfillment, operations, or project coordination.
  • Strong leadership, problem-solving, and analytical skills.
  • Excellent communication and stakeholder management abilities.
  • Proficient in MS Excel, PowerPoint, and experienced with tools such as Freshdesk, COMS, Oracle, and SharePoint.

Formed in January 1998, Concepcion-Carrier Air Conditioning Company (CCAC) brings together two leaders in the air conditioning industry: Carrier Corporation of the United States and Concepcion Industries, Inc. of the Philippines. In just a few years, CCAC expanded from manufacturing window room air conditioners to becoming the market leader in virtually all categories of Heating, Ventilating and Air Conditioning (HVAC) equipment and services in the country. CCAC brings to the Philippine market Carrier Corporation's long tradition of innovation and product excellence. It has the Philippines' largest air conditioning facility that makes a wide range of products of outstanding quality, and is recognized by customers abroad, who source from it products proudly Philippine-made. Carrier products are designed in engineering centers and manufacturing facilities located worldwide. Spread across six continents, Carrier's global operations make it the largest manufacturer of air conditioning, heating, ventilation and refrigeration products. It is supported by a vast network of distributors, dealers, retailers, and technicians who sell, install and service Carrier products in over 170 countries. A heritage of technological innovation. Leadership in responsible environmental stewardship. Carrier Corporation and CCAC -creating environments for life. Worldwide.

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