Managed Services Lead

Recognized as one of the "Philippines Best Workplaces 2024," Tech One Global Philippines is a haven for diversity and innovation. Here, you can be yourself and unlock your full potential. Our mission? To build a community driven by empathy and a growth mindset, creating groundbreaking solutions for extraordinary results.

Why Tech One?

Here at Tech One Global Philippines, you will be right at the heart of the goal: Become a ripple effect by contributing to our global projects and working with diverse talented individuals across our offices. Our vibrant culture fosters learning, growth, and fun. We embrace bold ideas, take daring risks, and celebrate spectacular successes—and failures. Every day is an adventure into new possibilities.

What's In It for You?

Make a global impact by working on exciting projects with a diverse team. Enjoy endless opportunities for personal and professional growth. Your ideas matter—help shape our future. Enjoy work-life balance with our flexible and hybrid schedule. Plus, competitive remuneration awaits those with the right skills and qualities.

Your role in a nutshell:

The Managed Services Lead (MSL) provides strategic oversight and operational leadership for the organization's managed services portfolio. This role ensures that service delivery teams meet client expectations, contractual obligations, and business objectives, while driving innovation, workforce optimization, and continuous improvement.

What You Will Do:

Strategic Service Leadership

• Define and execute the managed services strategy in alignment with business goals.
• Oversee multiple service delivery streams to ensure consistent, high-quality service.
• Drive initiatives for automation, cost optimization, and service innovation.

Client & Business Engagement

• Act as an escalation point for critical client issues across service portfolios.
• Build and maintain strong client and partner relationships.
• Collaborate with Sales/Account Management to support renewals and new opportunities.

Operational Excellence

• Monitor service performance across portfolios, ensuring SLA/OLA compliance.
• Standardize service delivery processes, tools, and reporting frameworks.
• Ensure compliance with ITIL, ISO, and regulatory standards.

People Leadership

• Lead, coach, and develop Service Delivery Managers and technical leads.
• Drive workforce planning, succession planning, and skills development.
• Foster a culture of accountability, collaboration, and innovation.

What We Look For:

Qualifications

• Bachelor's degree in IT, Business Administration, or related field.
• 8–10 years of experience in IT service delivery/operations, with at least 3 years in a leadership role.
• Strong background in managed services within CSP, IT-BPM, or technology environments.
• Proven track record in managing multi-client, multi-service portfolios.
• Deep understanding of ITIL, cloud services, and managed infrastructure.

Skills & Competencies

• Executive-level communication and stakeholder management.
• Strong leadership and team development skills.
• Strategic thinker with operational execution capability.
• Financial management (P&L, cost optimization, pricing models).
• Ability to drive transformation and service innovation.

Preferred Certifications

• ITIL v4 Managing Professional or Strategic Leader.
• PMP, PRINCE2, or equivalent project/program management certification.
• Cloud certifications (AWS, Azure, GCP) highly desirable.
• ISO/COBIT/Lean Six Sigma certifications a plus.

What's next?

Tech One Philippines is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, we encourage you to apply even if you think you may not match 100% of the criteria. You may surprise yourself, or we may have another opportunity that fits your potential. While we can't talk to every applicant personally, we will always try our best to make you feel listened to and supported throughout the experience.

Job Type: Full-time

Benefits:

• Health insurance
• Life insurance
• Paid training

Ability to commute/relocate:

• Muntinlupa: Reliably commute or planning to relocate before starting work (Preferred)

Location:

• Muntinlupa (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: In person