Customer Success Manager
6 days ago
*Overall responsibility of perfect implementation of all client payroll rules.*Stay updated on changing DOLE rules and updating the software accordingly.*Motivate the team to ensure client satisfaction and employee satisfaction.*Runs payroll for clients.*Develop Excel back-ups for calculation.*Automate payroll on the HCMS for all current clients.*Handles existing and new client’s data migration.*Obtain understanding of client payroll rules and policies during implementation.*Calibrate with the client on how each rule and policy is to be applied using historical payroll calculation by the client.*Highlight any discrepancies in historical calculation to the client.*Confirm the client rules can be deployed in the software.*Highlight any customization request by the client.*Cross check automated payroll with Excel calculations.*Obtain client sign off on all payroll calculations and reports during implementation.*Ensure successful On-boarding and Implementation of our Human Capital Management Software (HCMS) for all Clients.*Be a Product Champion and train your team members on our HCMS.*Train team members on soft skills required to interact within the organization and clients.*Oversee the demos to prospective clients.*Evaluate and analyze clients’ needs.*Enhance client training and encourage them to upgrade their product, if needed.*Promotes client loyalty.*Work with other teams internally and at client’s end to ensure roadblocks are getting resolved.*Define the project plan for each implementation and ensure all timelines are met.*Escalate when required to ensure no timelines are missed.*Interact with clients including site visits for implementation and maintain a good rapport.*Ensure timely resolution of all client concerns post implementation.*Provide regular updates on the implementation to the leadership team internally, to the client and bank partners.*Inspire and motivate the department as to promote a positive and productive work atmosphere.*Such other duties as may be designated or assigned by the Company as may be made known to you. Requirements Minimum Qualifications: At least 5 years as Implementation Manager in a Software as a Service Company leading a team of at least 10 Implementation specialists/analyst At least 5 years experience in software Implementation Willing to travel for business trips to meet clients Strong analytical and planning skills Good communication and presentation skills Excellent problem-solving skills Join us today We’re excited to know you and see how you fitSend now your application at and we’ll get back to you soon. #J-18808-Ljbffr
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Customer Success Manager
6 days ago
, , Philippines InsideOut Full timeJoin to apply for the Customer Success Manager role at InsideOut Join to apply for the Customer Success Manager role at InsideOut Direct message the job poster from InsideOut Sourcing Specialist @ InsideOut | Recruitment, Sourcing ** IMPORTANT ** WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED: C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE...
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, , Philippines Apex Capital Group Full timeAPEX Capital Group is a privately-held, real estate investment firm headquartered in New Jersey.We focus on the acquisition, rehabilitation, and disposition of distressed real estate, which primarily includes residential and multi-family properties.We are a full-service, real estate investment firm working to provide busy professionals, landlords, flippers,...
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Customer Success Manager
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, Western Visayas, Philippines Callbox Inc Full time3 days ago Be among the first 25 applicants Direct message the job poster from Callbox Inc Recruitment Admin | Global Talent Sourcing Join the Callbox team and elevate your career as an experienced and motivated professional with a proven track record in client success and B2B sales. As a dynamic and leading player in the B2B marketing industry, Callbox is...
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Customer Success Assistant
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Philippines GrowthAssistant Full time ₱420,000 - ₱600,000 per yearGrowthAssistant is looking for a Client Success Assistant to join our growing team. This role is ideal for someone who thrives at the intersection of customer success, operations, and technology, balancing relationship management with detail-oriented process execution. Company Benefits:100% Remote Work Attendance, Anniversary, and Referral Incentives ...
