Technical Customer Support Specialist
2 days ago
The ideal candidate will have at least 2 years of related experience, excellent communication skills, and the ability to assist customers over the phone with technical support and troubleshooting.
You will be working in a fast-paced, tech-savvy environment, helping clients solve their VOIP-related issues with professionalism and empathy.
Key Responsibilities:
- Handle inbound and outbound customer calls related to VOIP services.
- Provide troubleshooting assistance and technical support.
- Resolve customer issues in a timely and efficient manner.
- Document customer interactions and solutions in the system.
- Collaborate with internal teams to ensure customer satisfaction.
Qualifications:
- Minimum of 2 years of experience.
- Strong understanding of VOIP technologies and services.
- Excellent phone and verbal communication skills.
- Strong problem-solving and multitasking abilities.
- Ability to work in Eastern Time zone.
Perks:
- Fully remote position.
- A lot of room for long-term growth.
Hi, welcome to our page.
We are constantly on the lookout for various candidates to work with us and our partners.
Don't hesitate to apply if you feel like you are a great fit
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