Salesforce Admin
4 days ago
We are looking for a detail-oriented and dependable Virtual Assistant – Salesforce & Data Support to join our team. In this role, you will handle high-volume, routine operational tasks across platforms such as Affino, Salesforce, Pardot (Account Engagement), and related systems.
Your accuracy and consistency will play a critical role in ensuring data integrity and smooth day-to-day operations. By taking ownership of these essential tasks, you will enable our Salesforce Administrator to focus on strategic improvements such as automation, workflows, and reporting.
Key Responsibilities
Affino Platform
- Create and maintain Contact records & Contact Lists
- Configure Subscriptions and Subscription Plans
- Update and organise internal documentation (pricing, SOPs)
Salesforce & Pardot (Account Engagement)
- Merge duplicate Contacts, Leads, and Accounts to ensure CRM hygiene
- Identify & resolve duplicate records in Pardot lists/campaigns
- Process unsubscribe/opt-out requests via email or EPCs
- Set up new users and assign appropriate profiles/permission sets
- Assist with Lead Assignment and Automation Rules
- Triage and resolve basic Salesforce support tickets
- Conduct data research, cleansing, and enrichment
- Build segmentation lists for marketing campaigns
Data Management & Projects
- Import/export data (CSV, Data Loader) across Affino, Swoogo, Salesforce, and Pardot
- Support ad-hoc data projects (uploads, downloads, quality checks)
- Maintain and update runbooks, SOPs, and user guides
Qualifications & Skills
- CRM Literacy: Comfortable using web-based platforms; Salesforce experience preferred
- Data Accuracy: Strong skills in data entry, list management, and imports/exports
- Technical Proficiency: Skilled in Microsoft Excel and Microsoft Office Suite
- Attention to Detail: Able to follow processes meticulously and maintain data hygiene
- Dependability: Self-motivated, reliable, and proactive with a "get it done" mindset
- Communication: Strong written and verbal communication skills
- Adaptability: Quick learner, eager to pick up new tools, ask questions, and apply feedback
Application Requirement
To apply for this role, please complete the following TestGorilla assessment:
Take the Assessment Here
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