Service Level Management Lead

2 weeks ago

Taguig, National Capital Region, Philippines Tata Consultancy Services Full time ₱1,500,000 - ₱2,500,000 per year

Must-Have

  • 10-12 years of experience in defining, documenting and implementing Service Level Management Framework
  • Excellent SLA definition and implementation experience in a SIAM environment
  • Understanding of identifying business services and setting up Business Outcomes and Business SLAs
  • Excellent documentation skills
  • Excellent Verbal & Written communication skills
  • Excellent stakeholder management skills
  • ITIL certification

Good-to-Have

  • Basic understanding of ServiceNow tool
  • Basic confluence tool knowledge

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