Team Lead

2 days ago

Pasay, National Capital Region, Philippines Reliasourcing Full time $60,000 - $120,000 per year

Job Title: Gaming Team Leader

Location: Onsite – Pasay, Philippines

The Gaming Team Leader is responsible for guiding a team that engages players across multiple channels (email, chat, in-app), with a focus on player reactivation, retention, monetization, and VIP support. This role blends customer engagement, soft sales, and support oversight. You will lead efforts to re-engage dormant or low-activity players, manage VIP inquiries, resolve support tickets, and drive participation in in-game events—all while ensuring a seamless, fun, and frictionless gaming experience.

Success in this role requires strategic thinking, adaptability, game-savviness, and a proactive mindset. You'll foster emotional connections between players and the game while balancing performance metrics, content moderation, and high-level customer care.

Key Responsibilities

Team Leadership & Motivation

  • Lead SDRs/Game Support teams handling email/chat support and reactivation campaigns.
  • Boost morale through themed incentives, recognition programs, and gamified KPIs.
  • Champion a player-first mindset.

Performance & Coaching

  • Drive KPIs: reactivation rate, revenue, churn reduction, NPS, CSAT.
  • Coach on player psychology, tone, engagement, and promos.
  • Train on game mechanics, seasonal events, currency models, and monetization.

Operations Management

  • Oversee inbox/chat queues across titles/regions.
  • Ensure timely resolution of VIP, refund, technical, and complaint cases.
  • Partner with QA/L&D to refine support guidelines.

Escalations

  • Manage VIPs, influencers, and sensitive cases.
  • Resolve bans, billing disputes, and fairness concerns.
  • Liaise with devs, product, and fraud teams.

Process & Innovation

  • Maintain knowledge bases and monitor game updates.
  • Launch quality initiatives and targeted micro-campaigns.

Client & Reporting

  • Deliver reports on trends, issues, conversions, and churn drivers.
  • Coordinate with publishers on updates, promos, and player feedback.
  • Share insights to improve gameplay, tools, and rewards.

Core Competencies

  • Player psychology & gamification expertise.
  • Strong empathy and community building.
  • Strategic campaign planning and CRM use.
  • Skilled conflict resolution and risk awareness.
  • Proactive in boosting retention and purchases.

Qualifications:

  • Minimum 1 year experience as a Team Leader in gaming, eSports, or player support.
  • 1–2 years of hands-on experience with Zendesk.
  • Familiarity with gaming platforms, app stores, and in-app purchase workflows.
  • Strong understanding of VIP player management and online community dynamics.
  • Excellent written communication skills, with mastery of chat/email tone.
  • Proficiency in CRM and support tools (e.g., Helpshift, Zendesk, Intercom), moderation platforms, and engagement systems.
  • Passion for gaming and deep insight into gamer behavior.

Job Types: Full-time, Permanent

Benefits:

  • Paid training

Work Location: In person

  • Team Lead

    2 days ago

    Pasay, National Capital Region, Philippines Tasq Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    About the job Team Lead (Hybrid) | Pasay Work setup: MOA (Hybrid) Qualifications:5 years BPO experience 2 to 3 years Assistant Manager/ Lead Assistant Manager, workforce space Knowledgeable of erlang/ occ tools Preferably with Insurance campaign background Preferred - Work force tool ERLANG

  • Tax Team Lead

    2 days ago

    Pasay, National Capital Region, Philippines Viventis Search Asia, Inc Full time ₱780,000 per year

    Job Title: Tax Team LeadLocation: PasayEmployment Type: Full-TimeJob Summary:We are seeking a Tax Team Lead to supervise day-to-day tax operations and ensure accurate, timely, and compliant tax filings. This role will lead a team of tax specialists responsible for the preparation, reconciliation, and filing of tax returns, as well as compliance...

  • Treasury Team Lead

    2 days ago

    Pasay, National Capital Region, Philippines ALL ABOUT PEOPLE CONSULTING Full time ₱500,000 - ₱650,000 per year

    DUTIES AND RESPONSIBILITIESSupervises treasury activities, oversees team deliverables, and ensures accurate reporting.Focuses on daily cash operations, bank transaction oversight, and reconciliation reviews.Makes decisions on operational cash movements, daily funding allocations, and escalations.Leads treasury specialists and associates, providing guidance,...

  • Design Team Lead

    11 hours ago

    Pasay, National Capital Region, Philippines Growve Inc. Full time ₱104,000 - ₱130,878 per year

    If interested, kindly fill-out this application form for your application to be prioritized: Please note that we'll only be reaching out to qualified candidates or candidates who passed the screening process.Job SummaryWe are seeking a Design Team Lead to oversee and elevate the performance of Division 3's design team. This role reports to the Design Project...

  • Tax Team Lead

    2 days ago

    Pasay, National Capital Region, Philippines ALL ABOUT PEOPLE CONSULTING Full time ₱585,000 - ₱780,000 per year

    DUTIES AND RESPONSIBILITIESSupervises tax processes and leads specialists to meet compliance and filing deadlines.Focuses on tax filing accuracy, issue resolution, and compliance with tax laws.Makes decisions on daily tax treatments, reconciliations, and escalations.Leads tax specialists, reviews deliverables, and provides training and guidance.Manages a...

  • Application Development Team Lead

    2 days ago

    Pasay, National Capital Region, Philippines PRO INTEGRATE WORLD IT CONSULTING INC. Full time ₱960,000 - ₱1,440,000 per year

    About the RoleWe are seeking an experienced Application Development Team Lead who will be responsible for managing a team of developers and ensuring the successful delivery of software solutions. The role involves both technical leadership and hands-on development, requiring strong expertise across multiple programming languages.Key ResponsibilitiesLead,...

  • Accounting Team Lead

    2 days ago

    Pasay, National Capital Region, Philippines Infinit-O Full time $60,000 - $80,000 per year

    About Infinit-O:As a top Business Process Optimization solutions provider we partner with the world's fastest-growing companies in Financial Services, Healthcare, and Technology, offering data-driven solutions and providing strategic advantage.Our company specializes in business process optimization for 18 years now, with a world-class Net Promoter Score of...

  • WFM / Workforce Team Lead

    2 days ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per year

    Job Title: Assistant Manager, Workforce/Team Lead, WFMWork setup: Hybrid setup in MOA, Pasay Shift Schedule: Night shift/shifting Qualifications:At least 2 years completed in college2 to 3 years Assistant Manager/Lead Assistant Manager in WFM with 5 years total BPO experienceKnowledgeable of Erlang/OCC toolsPreferably with an Insurance campaign...

  • Patient Care Team Lead

    2 days ago

    Pasay, National Capital Region, Philippines Infinit-O Full time $90,000 - $120,000 per year

    The PHRN Patient Care Representative Team Lead – Quality & Compliance supports home health services by ensuring team adherence to HIPAA, process standards, and quality service delivery, using RingCentral for communication and Axxess EHR for documentation.Responsibilities:Lead the quality monitoring and compliance oversight for patient care...

  • Lead Care Team Specialist

    5 days ago

    Pasay, National Capital Region, Philippines beBeeCareTeam Full time ₱800,000 - ₱1,200,000

    Job SummaryWe are seeking a highly skilled and experienced individual to fill the role of Care Team Manager. The ideal candidate will have strong leadership abilities, excellent communication skills, and a passion for delivering exceptional results.ResponsibilitiesTraining and Development: Develop and implement training programs to enhance the skills and...