
Patient Care Team Lead
11 hours ago
The PHRN Patient Care Representative Team Lead – Quality & Compliance supports home health services by ensuring team adherence to HIPAA, process standards, and quality service delivery, using RingCentral for communication and Axxess EHR for documentation.
Responsibilities:
- Lead the quality monitoring and compliance oversight for patient care representatives.
- Audit documentation in Axxess EHR for accuracy, completeness, and HIPAA compliance.
- Train and coach team members on best practices and regulatory requirements.
- Conduct performance reviews and provide actionable feedback.
- Coordinate with clinicians to address service delivery issues.
- Escalate non-compliance or urgent quality concerns to management.
Job Qualifications:
- Must be a licensed Registered Nurse (RN).Certification in healthcare compliance or administration preferred.
- 2–3 years in healthcare quality, compliance, or administration; 1+ year in a leadership role preferred.
- Proficient in RingCentral and Axxess EHR.
- Strong analytical, coaching, and communication skills.
- In-depth understanding of HIPAA and patient privacy standards.
- Reliable internet for remote work.
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