Customer Support

9 hours ago

Work from Home, Philippines Dr Balcony Full time

About DrBalcony

Welcome to DrBalcony – a trusted name in Inspection innovation. Since our establishment in 2021, we've been committed to bridging the gap between property owners and skilled Inspectors. With a focus on precision, technology, and trust, DrBalcony is where projects take flight, making California balconies safer with the expertise of over 4000 inspections.

Key Responsibilities:

  • Respond to customer inquiries via email and phone, and delegate to the appropriate department representative (e.g., Sales, Scheduling, Office Manager) when needed
  • Manage project updates, address concerns, and assist with invoices and issue resolution
  • Conduct invoice outreach, including outbound payment calls and escalation to collections when necessary
  • Maintain a professional, friendly, and empathetic tone in all communications
  • Track and log support issues accurately using CRM tools (e.g., Salesforce)
  • Provide feedback on recurring issues and customer trends to improve service quality
  • Collaborate with internal teams to enhance the overall customer experience
  • Perform additional duties as required

Preferred Qualifications:

  • Fluent and confident in English (spoken and written) – clear communication is key
  • Based in the Philippines with a strong internet connection
  • Previous experience in e-commerce or customer support (1+ years preferred)
  • Experience using CRM tools (e.g., Salesforce)
  • Proficient in Google Workspace applications (e.g., Google Docs, Google Sheets, Gmail)
  • Excellent problem-solving skills
  • Independent, self-motivated, and highly organized
  • Comfortable working as an independent contractor/freelancer

*Additional Job Duties as Required*

The pay range for this role is:

5 - 6 USD per hour(Remote (Philippines))

  • Customer Support

    2 days ago

    Work from Home, Philippines Ninja Customer Care Inc Full time

    About the JobWe are looking for a Customer Support & Outbound Recovery Representative who enjoys helping people and can also do soft sales.You will be the first point of contact for our customers. You will answer questions, fix problems, and make sure every call shows our promise to give great service.You will handle:Inbound calls – customers calling us...

  • Junior IT Support Specialist

    1 week ago

    Work from Home, Philippines Touch Support Full time

    Junior IT Support SpecialistRequired work experience: not requiredFull-time, remote workWho are we?You have always been interested in IT but haven't yet found your way in? Or have you just started learning about technology and want to put your passion into a career? Then, this is the perfect time and place to make it happenTouch Support is a US-based company...

  • Customer Support Associate

    2 weeks ago

    Work from Home, Philippines ZZ Connect Inc. Full time ₱1,680,000 - ₱2,160,000 per year

    Zigzag is looking for a Customer Support Associate to join our client's team.About our Client:Our client is a fast-growing, tech-enabled company that helps businesses streamline theirnetworking experience through smart digital business cards and seamless onboardingtools. We're passionate about delivering outstanding service and building long-term...

  • Client Onboarding Specialist

    2 days ago

    Work from Home, Philippines Sirius Support Full time

    Client Onboarding Specialist- UK Real Estate TechnologyManage client relationships and drive adoption of real estate software solutions by onboarding new clients, providing ongoing support, and ensuring customer success through regular engagement.Full-Time Account ManagementWho We AreSirius Support is a fully-remote outsourcing organization that provides...

  • Account Manager- UK Real Estate

    2 days ago

    Work from Home, Philippines Sirius Support Full time

    Client Onboarding Specialist- UK Real Estate TechnologyManage client relationships and drive adoption of real estate software solutions by onboarding new clients, providing ongoing support, and ensuring customer success through regular engagement.Full-Time Account ManagementWho We AreSirius Support is a fully-remote outsourcing organization that provides...

  • Account Manager

    1 week ago

    Work from Home, Philippines Sirius Support Full time

    Account Manager - UK Real Estate TechnologyManage client relationships and drive adoption of real estate software solutions by onboarding new clients, providing ongoing support, and ensuring customer success through regular engagement.Full-Time • Account ManagementWho We AreSirius Support is a fully-remote outsourcing organization that provides customer...

  • Customer Support Agent

    2 days ago

    Work from Home, Philippines Packsify, LLC Full time

    Job OverviewWe are hiring a Level 1 Customer Support Agent who will be the first point of contact for our users, particularly our most valuable players, and ensure that every interaction is professional, clear, and reliable.This role is ideal for someone who enjoys working in a dynamic environment and values empathy, accuracy, and consistency.You will be...

  • Customer Support Executive

    2 days ago

    Work from Home, Philippines Sleek Tech Pte Ltd Full time

    Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.We operate 3 business...

  • Appointment Setter

    1 week ago

    Work from Home, Philippines Sirius Support Full time

    Who We AreSirius Support is a fully-remote outsourcing organization that provides customer support across a variety of technology and customer service functions. Our founders have 40 years of combined experience building and leading teams in various fields across various industries and domains.Our CultureWe create and build human connections through...

  • Web Developer

    1 week ago

    Work from Home, Philippines Bells IT Support LTD Full time

    Location: Remote (Philippines)Working Hours: 4 hours/day, UK Time ZoneType: Part-TimeAbout the Role:We are looking for a skilled and versatile WordPress Website Developer to join our team. This is the perfect opportunity for a talented developer in the Philippines seeking extra income while working flexible hours. You will be responsible for creating,...