Jr. Customer Support Associate

4 days ago


Makati City, National Capital Region, Philippines Electronic Transfer and Advance Processing Inc. Full time ₱150,000 - ₱250,000 per year

Job description:

About us: eTap Inc. is the Philippines' leading manufacturer and operator of Custom Self-Service Technology Solutions, specializing in innovative Payment Machines and Payment Systems.

Why Jr. Customer Support Associate:As the frontline of the Customer Service Desk, the Junior Customer Support Associate is responsible for providing the first resolution to all issues and concerns coming from different channels regulated by eTap, accurate handling of personal identifiable information of customers, and verification of identity prior to commencement of service or corrective actions.

Key Responsibilities:

  • Achieving target response times (30 minutes for first resolution, 4320 minutes for closure monthly).
  • Creating tickets and logging customer concerns using Freshdesk.
  • Verifying customer transaction details (e.g., mobile number, location, amount, and receipts) before corrective actions.
  • Assisting customers with MySukli transactions and updates.
  • Responding to inquiries and deescalating issues via official channels.
  • Encouraging and engaging customers for reviews and feedback resolution.
  • Sending notifications for failed or cancelled MySukli transactions.
  • Ensuring compliance with e-tap's safety, security, and information protocols.

Other duties as assigned.

Why you should be part of the team:

- You have a Bachelor's degree holder

You Obtain these Skills:

  • Good customer service .
  • Good communication .
  • Keen attention to details.
  • Multitasking and organizational skills.
  • Attentiveness and patience.
  • Analytical and problem solving.

Job Types: Full-time, Permanent


  • Jr. IT Associate

    4 days ago


    Quezon City, National Capital Region, Philippines Maxima Machineries Inc. Full time ₱250,000 - ₱450,000 per year

    About the role:Jr. IT Associate in Maxima plays an important role in ensuring that all requests related to developing, testing and maintaining software application are served in a timely manner. In this role, initial assignment will include the following:Collaborate with cross-functional teams to define and implement new features.Troubleshoot and debug...

  • Jr. HR Associate

    4 days ago


    Quezon City, National Capital Region, Philippines MAXIMA MACHINERIES, INC. Full time ₱250,000 - ₱450,000 per year

    About The RoleJr. HR Associates in Maxima are rotated across different facets of Human Resource and can be assigned in recruitment, compensation and benefits, engagement and evaluation as part of the career growth. In this role, initial assignment will include the following:Sourcing of candidates through various channels, including job boards, social media,...

  • Jr. HR Associate

    4 days ago


    Quezon City, National Capital Region, Philippines Maxima Machineries Inc. Full time ₱300,000 - ₱450,000 per year

    Kickstart Your Career with us as a Jr. HR Associate in MaximaReady to build your career in Human Resources right in the heart of Quezon City? We're on the lookout for driven and passionate HR Associates to join our team This role offers a unique opportunity to rotate across different facets of HR — from recruitment and compensation & benefits to employee...


  • Makati City, National Capital Region, Philippines e-Transfer Advance Processing Full time

    About the RoleThe Customer Support Associate leads Junior Associates, oversees their customer interactions, and evaluates performance based on set KPIs. Interacts directly with end-users to address their needs, respond to inquiries, resolve issues, and ensure a high level of customer satisfaction. Escalates complex concerns when needed.ResponsibilitiesWork...

  • Jr. Clerk

    1 week ago


    Makati City, National Capital Region, Philippines MDBI Construction Corporation Full time ₱240,000 - ₱480,000 per year

    MDBI Construction Corp. is seeking a talented Jr. Clerk to join our team on a contract basis in Makati City.Your rolePerforms secretarial works;Assists in Personnel related works;Maintains and files project records and documents;Reminds project officers of their schedules;Ensures the implementation of the quality plans and objectives of the department and...


  • Makati City, National Capital Region, Philippines Sysgen RPO, Inc. Full time ₱250,000 - ₱500,000 per year

    The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.Essential Functions/Core Responsibilities• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')• Clarify customer requirements; probe for understanding,...


  • Makati City, National Capital Region, Philippines Penbrothers Full time ₱400,000 - ₱1,200,000 per year

    About PenbrothersPenbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.About the ClientOur client is a marketplace technology platform that supports...


  • Makati City, National Capital Region, Philippines SuperStaff Full time ₱250,000 - ₱450,000 per year

    We are seeking an experienced and detail-oriented Client Support Associate to join our Facilities Management Maintenance and Repair Department. In this role, you will primarily be responsible for supporting Account Managers in providing excellent customer and vendor services. This will include client communication, processing work orders, and direct...


  • Makati City, National Capital Region, Philippines SuperStaff Full time ₱900,000 - ₱1,200,000 per year

    We are seeking an experienced and detail-oriented Client Support Associate to join our Facilities Management Maintenance and Repair Department. In this role, you will primarily be responsible for supporting Account Managers in providing excellent customer and vendor services. This will include client communication, processing work orders, and direct...


  • Makati City, National Capital Region, Philippines SYSGEN RPO Full time ₱150,000 - ₱250,000 per year

    Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions/Core ResponsibilitiesEnsure service...