Home-Based Sales Assistant

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

Number of Openings: 1
 

We are looking for a Home-Based Sales Assistant to join our growing U.S.-based client support team in the promotional products industry. This is a valued and essential role within the Sales team focused on backend project management, customer support, and client relationship development. You will work closely with end users, sales executives, suppliers, and account managers to deliver an outstanding customer service experience while supporting the growth of client accounts.

REQUIRED CORE COMPETENCIES 

• Communication: Highly proficient in spoken and written English

• Organization: Strong organizational and time management skills

• Customer Orientation: Ability to build positive relationships and deliver excellent client service

• Adaptability: Ability to prioritize, multitask, be flexible, and meet deadlines

• Problem Solving: Strong analytical and troubleshooting skills

WHAT YOU WILL DO 
 

 Lead Nurturing & Conversion

• Act as a first point of contact for incoming leads and follow up consistently to keep them engaged.

• Track leads, understanding their needs and timeline to purchase.

• Maintain ongoing communication with leads to build trust and guide them through the sales journey.

• Use CRM tools to manage follow-ups, track activity, and ensure no lead falls through the cracks.

 Sales Support & Quoting

• Prepare and send accurate quotes based on customer requirements, pricing tiers, and product options.

• Answer questions about products, services, pricing, and availability to support the buying decision.

• Create presentations for clients using pre-prepared templates.

Order Processing & Logistics

• Enter sales orders accurately and efficiently into the order management system.

• Provide shipping estimates and coordinate timelines with fulfillment teams.

• Track orders and proactively communicate status updates or delays to customers.

• Help resolve order issues or concerns with professionalism and urgency.

• Work closely with factories and other partners to ensure large custom orders progress smoothly and are delivered on time.

Relationship Management

• Help maintain ongoing relationships with both leads and existing customers.

• Check in with past leads or dormant accounts to re-engage opportunities.

• Ensure a high-quality customer experience throughout the sales process and beyond.

WHAT WE LOOK FOR 

• Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field.  

• Experience: 1-2 years of direct Promotional, Customer Service, or Order Management role.  

• Language Proficiency: Strong verbal, written, and English communication skills. 

• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.  

• Technical Skills:

  • Proficient in Microsoft Office Suite and Google Workspace

  • Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.  

  • Various promotional industry-specific software (i.e., Sage, ESP, CommonSku, Syncore) 

  • Direct experience in the promotional industry or comparable e-commerce experience is beneficial. 

  • Customer orientation and the ability to adapt to and respond to diverse types of customers. 

  • Comfortable with social media marketing. 

WHAT WE OFFER

• Salary Range: PHP 35,000 – 40,000

• Industry: Promotional Products

• Job Type: Full-time

• Work Shift: 8:00 AM – 5:00 PM Australian Western Standard Time

• Workdays: Monday through Friday

BENEFITS OF WORKING WITH US

• Industry-leading salary packages  

• Permanent work-from-home setup  

• Company equipment provided   

• Internet stipends upon regularization  

• HMO Coverage    

• PTO credits and service incentive leaves  

• Major spring and winter company live events  

• Monthly employee appreciation virtual events  

• Company-provided career skills training courses  

• A company culture focused on your personal and professional growth 

WHO WE ARE 

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.  

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.  

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us