Home-Based Account Manager

The DCX Client Services - Home-Based Sales Support Manager will work as a full-time employee for a growing business based in the United States. You will have the opportunity to demonstrate your leadership, management, and customer service expertise while overseeing a dynamic Sales Support team. You will be responsible for ensuring smooth operations, consistent process improvement, and exceptional service delivery to both internal and external clients.

The ideal candidate thrives in a fast-paced environment, excels in problem-solving, and demonstrates a proactive approach to leadership and communication.

REQUIRED CORE COMPETENCIES

• Communication Skills – Highly proficient in both spoken and written English, with the ability to interact professionally with clients, vendors, and internal teams.
• Customer Service Orientation – Demonstrates a proactive approach to client needs, ensuring satisfaction through clear communication and timely resolution of inquiries or issues.
• Organization & Time Management – Effectively manages multiple tasks, prioritizes workload, and meets deadlines while maintaining accuracy and attention to detail.
• Problem-Solving Skills – Applies sound judgment and analytical thinking to identify challenges, develop solutions, and ensure seamless project execution.

WHAT YOU WILL DO

• Oversee the proper execution of Service Level Agreements to ensure targets are consistently met or exceeded.
• Manage and coach Sales Support Team members to improve performance and productivity.
• Drive business results by executing operational gap management plans and ensuring an excellent customer experience.
• Collaborate with Sales Coaches and build strong peer relationships to ensure alignment and efficiency.
• Develop and implement training programs for new hires and ongoing team skill development.
• Manage workload assignments, approve PTO, and ensure adequate team coverage.
• Research order issues, identify causes, and implement effective resolutions.
• Conduct performance appraisals and write annual reviews for team members.
• Create and update Standard Operating Procedures and internal process documentation.
• Review and submit timesheets, manage team KPIs, and oversee daily operations.
• Identify and recommend solutions to enhance team efficiency and sales productivity.
• Support interdepartmental coordination and cross-functional collaboration.
• Perform additional duties as assigned by leadership.

WHAT WE LOOK FOR

• Education: Bachelor's degree in Business Administration, Marketing, Management, or a related field.
• Experience: 3–5 years of management experience, preferably in the promotional products industry or a customer service environment.
• Proven track record in leading, supervising, and motivating teams to achieve performance goals.
• Excellent project management and organizational skills.
• Ability to multitask and work effectively under pressure in a fast-paced setting.
• Strong analytical skills and data-driven decision-making abilities.
• Proficiency in Microsoft Suite (Word, Excel, PowerPoint, Outlook) and Google Suite (Sheets, Gmail, Drive).
• Experience with CRM systems such as Salesforce, Oracle, or NetSuite.
• Familiarity with project management tools (e.g., Jira, Asana) is a plus.

WHAT WE OFFER

• Salary Range: PHP 60,000 – 65,000
• Job Type: Full-time
• Industry: Promotions
• Work Shift: 8:00 AM – 5:00 PM CST (USA)
• Workdays: Monday to Friday (USA)

BENEFITS OF WORKING WITH US

• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Internet stipends upon regularization
• HMO Coverage
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

Job Types: Full-time, Permanent

Pay: Php60, Php65,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee
• Transportation service provided
• Work from home

Application Question(s):

• Do you have experience working in night shift?
• How much is your expected salary?
• Do you have experience handling US clients?
• Do you have experience in promotional industry?

Experience:

• Sage: 2 years (Required)

Work Location: Remote