Customer Service Representative I

2 weeks ago

Manila, National Capital Region, Philippines 01537e10-ada4-47de-b0db-b0c34cb4c345 Full time ₱80,000 - ₱120,000 per year

Work Set Up: Remote - Philippines

Type of Contract: Full time

Schedule: Training Schedule: 9 AM to 6 PM PST, Operations Schedule: 8 AM to 5PM PST

Equipment:Bring-Your-Own Device (BYOD)

Start Date:December 8, 2025

Job Summary: The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.

What does a day in the life of a Customer Service Representative I look like?

  • Respond promptly and professionally to customer inquiries via phone, email, or chat
  • Provide accurate information about products and services to customers
  • Resolve customer issues in a timely and efficient manner
  • Follow up with customers to ensure that their issues have been resolved to their satisfaction
  • Properly and accurately document customer interactions in the organization's CRM
  • Adhere to company policies and procedures
  • Meet or exceed performance targets for related KPIs
  • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
  • Collaborate with other departments as needed
  • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
  • Perform other duties as assigned

What are the required qualifications of a Customer Service Representative I?

  • Previous customer service experience or equivalent
  • Good communication skills, both verbal and written
  • Proficient in using computers and various software applications
  • Knowledge and experience with a CRM preferred
  • Must-Have (Priority): Shopify experience.
  • Nice-to-Have: Gorgias and TikTok Messaging experience
  • Ecommerce background

Ninja Perks and Benefits

  • Remote
  • Competitive compensation
  • Beautiful facility & Free Meals for onsite positions
  • Adherence to government-mandated benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • HMO on day 1
  • Paid time off, birthday leave
  • Opportunities for skills training and personal and professional development

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow Are you ready?

Fast-track your application for the Customer Service Representative I role and dive straight into your next big opportunity, Access your Instant Interview

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