Service Admin

5 days ago

Subic Bay Freeport Zone, Philippines Autokid Truck Solutions Full time ₱250,000 - ₱350,000 per year

Job description:

  • Work with Service Advisors to ensure a smooth vehicle acceptance process. This involves providing essential information, such as the location of work bays, mechanic assignments, and parts availability, to streamline the service operations.
  • Collaborate with the admins to verify available parts' actual presence and accuracy and match them with the items listed on the approved customer quotation.
  • Coordinate with the admin to facilitate the transfer of parts when a particular part is unavailable.
  • Work with Service Advisors to arrange special appointments for parts transfer.
  • Oversee the monitoring and transfer of parts, ensuring seamless coordination with service advisors and branch admin for scheduling vehicle appointments upon parts' arrival at the branch or dealership.
  • Conduct a pre-estimate service within the NetSuite system, utilizing the information from Leadsman's vehicle inspection findings to address the concerns identified during the inspection.
  • Prepare warranty and claim reports and submit them to the Service Manager for preapproval. before forwarding it to the warranty department.
  • Generate a Post-QIR (Quality Inspection Report) upon completion, addressing warranty and claims matters and for issuance of gate passes.
  • Monitoring work bay work in process and performing update reports to the Service Advisor for customer updates.
  • Reports to the Service Manager regarding service operation arising issues.
  • Performs other duties as directed by the Immediate Superior.

Job Type: Full-time

Benefits:

  • Paid training

Work Location: In person

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