Senior Operation Specialist

3 hours ago

Makati City, National Capital Region, Philippines AI Rudder Full time $80,000 - $120,000 per year

About AI Rudder

AI Rudder is a fast-growing software company transforming customer communication through AI voice automation. Our AI voice assistants enable call centers to conduct natural, human-like conversations at scale, automating routine tasks, reducing costs, and enhancing customer engagement. By integrating automation with a human touch, we help businesses unlock efficiency and scale intelligently. Our long-term vision is to reshape the way companies and customers connect.

About the Role

We are seeking an experienced
Senior Product Delivery Specialist
to join our team on-site. In this role, you will take a leading position in designing, delivering, and optimizing our voice automation products. You will work hands-on with prompting, coding, and building complex automated robots—especially those integrated with our Llama-based bot system. This role focuses on deep technical execution and cross-team collaboration, without management responsibilities.

Responsibilities

  • Advanced Robot Development:
    Design, build, and optimize complex functional robots, including scripting, prompting, and Text-to-Speech (TTS) adjustments.
  • Llama Bot Prompting:
    Develop, refine, and maintain high-quality prompts for our Llama-powered bot to enhance accuracy, performance, and conversational capability.
  • Cross-Team Collaboration:
    Partner with internal and external teams to scope, design, and implement automation solutions.
  • Performance Monitoring:
    Track robot performance, identify issues, and ensure on-time, high-quality delivery.
  • Delivery Ownership:
    Manage delivery timelines, communicate status updates, and ensure alignment across all stakeholders.
  • Data-Driven Problem Solving:
    Investigate operational issues, analyze data, and propose scalable improvements.
  • Product & Operational Support:
    Contribute to product planning, assist with technical tasks, and support initiatives that improve overall efficiency and performance.
  • User Experience Optimization:
    Collect feedback, identify areas for improvement, and implement enhancements to maximize user satisfaction.

Who You Are

  • 5+ years of experience in product operations, automation, or related technical roles.
  • Strong prompting and coding skills with the ability to build advanced automated systems.
  • Strong collaboration and communication abilities, comfortable working with cross-functional teams.
  • Fast learner who embraces continuous improvement, iteration, and innovation.
  • Not a management role
    —ideal for someone who wants to stay hands-on and technically focused.

Why AI Rudder?

  • Be part of a
    pioneering AI company
    transforming customer engagement through voice automation.
  • Collaborate with an
    international team
    and gain exposure to cutting-edge technology.
  • Work in a dynamic onsite environment with clear performance goals and opportunities for career growth.
  • Competitive compensation and a culture that values innovation, learning, and results.

AI Rudder is an Equal Opportunity Employer
. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.

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