Application Analyst CRM

6 days ago

Pasig, National Capital Region, Philippines Asian Technology Solutions Full time ₱750,000 - ₱900,000 per year

Scope of Work

  • Application Support : Responsible to solve Tickets escalated from Level 1 Support as system bugs, requests for service and change requests
  • Ticket Analysis: Responsible to analyze the tickets and identify the Root Cause
  • Training: Responsible for the Level 1 Training to guarantee the correct knowledge sharing and the correct split of tickets Level 1 vs Level 2. Involved in Service Introduction when new features are going live in the system
  • Project: Limited support of projects under the supervision of Application Consultant

Qualifications

  • Bachelor's Degree preferably in Sales or Business
  • At least 2-3 years relevant experience
  • Experience with SAP CRM 7 is Mandatory in the following Areas:
  • CRM Sales (Account, Activity, Opportunity, Quotation)
  • CRM Interaction Center (Interaction Record, Service Requests, Service Orders)
  • Experience with SAP C4C will be considered in the evaluation
  • Knowledge of other SAP modules (ie. CS, SD, LE) will be extra bonus
  • This experience must come from similar Sales companies/operations or from a Consultancy Company where proven experience can be documented
  • International experience from either previous job in Global oriented Companies or from similar experience through consultancy assignments are mandatory

Job Type: Full-time

Pay: Php70, Php75,000.00 per month

Education:

  • Bachelor's (Required)

Experience:

  • Application Analyst: 2 years (Required)
  • SAP CRM: 2 years (Preferred)

Work Location: In person

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