Microsoft Licensing Operations Specialist

2 days ago

Makati City, National Capital Region, Philippines Booth and Partners Pte Ltd Full time $60,000 - $80,000 per year

About the Client

Softchoice is a software-focused IT solutions provider that equips organizations to be agile and innovative, and for their people to be engaged, connected and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things, we help them create success for their customers and their people.


Job Summary:

Providing an exceptional customer experience is at the core of everything you do. The Microsoft Licensing Specialist will provide full end-to-end sales and operational support, including quoting, contract creation, order creation, and management. You will also engage with Microsoft, Sales, and Softchoice customers to create a seamless experience.


Job Responsibilities:

  • Highly responsive. Ensure quotes, licensing contracts and orders are completed accurately and in line with established SLA's
  • Provide proactive communication to stakeholders on the status of contracts, quotes and orders
  • Ensure customer compliance of contractual and licensing obligations
  • Creation, submission, and confirmation of contracts and orders, including the invoicing of Microsoft orders
  • Provide timely resolution of purchase order pricing, quoting or contract discrepancies
  • Manage Return Merchandise Authorizations (RMAs) requests
  • Responsible for effectively identifying and resolving licensing issues including educating internal team members and Softchoice customers as necessary
  • Foster an environment of continuous improvement.
  • Actively identify workflow issues that impact our ability to support our customers properly
  • Maintain high customer satisfaction scores (NSAT & CSAT) Remain current with any Microsoft Licensing or process changes, both internally and externally


Requirements
  • Completed post-secondary education preferred
  • Minimum of 2 years business experience in IT related industry
  • Working knowledge of SFDC and SAP would be an asset
  • Proficient in MS Office tools – Outlook, Excel, PowerPoint, Word, TEAMS
  • High level of commitment to exceptional customer service
  • Able to problem solve and take ownership of issues and drive to resolution
  • Works well under pressure and can re-prioritize as needed
  • High level of attention to detail
  • Microsoft Licensing knowledge is an asset
  • Must be amenable to a shifting/flexible work schedules


Benefits WHAT WE OFFER:

Great Place to Work-Certified Company
Premium HMO
Holistic employee experience
Work-from-home and hybrid work setup
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program

  • Digital Cloud

    2 days ago

    Makati City, National Capital Region, Philippines Microsoft Full time $100,000 - $150,000 per year

    Are you insatiably curious, deeply passionate about the realm of databases and analytics, and ready to tackle complex challenges in a dynamic environment in the era of AI? If so, we invite you to join our team as Senior Digital Cloud & AI Solution Engineer – Innovative Data Platform for mid-market customers at Microsoft. Here, you'll be at the...

  • Licensing Specialist

    4 days ago

    Makati City, National Capital Region, Philippines AXA Full time

    Primarily responsible for: Ensuring distributor requests and other licensing-related tasks are completed accurately and on time. Escalating issues to the Manager or Director as necessary for decision-making or resolution.Major processes or functions of a Licensing Specialist include:CodingIC Registration and License ObtainmentAgency MovementTransfer of...

  • Microsoft Admin

    2 days ago

    Quezon City, National Capital Region, Philippines Outsourced Quality Assured Services Inc. (ISO Certified) Full time $40,000 - $80,000 per year

    Microsoft Operations SpecialistTasks and ResponsibilitiesSummaryThe Microsoft Operations Specialist position is located in the Microsoft Business Unit, reporting to the Operations Manager. The role is responsible for the administration of Quotes, Orders and Requests, including problem order management, and liaising between Sales, Distribution, Operations,...

  • MICROSOFT TRAINER

    2 days ago

    Makati City, National Capital Region, Philippines MISNet, Inc. Full time ₱70,000 - ₱80,000 per year

    Location: Makati City/HybridEmployment Type: Full-time/Project-BasedAbout the Role:We are looking for a Microsoft Trainer to deliver training programs on Microsoft Infrastructure, Cloud Platforms (Azure, Microsoft 365), and other Microsoft technical courses. This role is essential in equipping IT professionals with practical skills through effective...

  • Distributor Licensing Expert

    3 days ago

    Makati City, National Capital Region, Philippines beBeeLicensing Full time ₱250,000 - ₱450,000

    Key Responsibilities:Verify distributor requests and licensing-related tasks are completed accurately and on time.Escalate issues to the Manager or Director for decision-making or resolution as necessary.Main Functions of a Licensing Specialist:Coding and registration.IC Registration, License Obtainment, and Agency Movement.Transfer of Business/Movement of...

  • Medical Provider Licensing and Credentialing Specialist

    2 days ago

    Quezon City, National Capital Region, Philippines MicroSourcing Full time $60,000 - $80,000 per year

    Position: Medical Provider Licensing and Credentialing Specialist (Intermediate)Work setup & shift: Hybrid and DayshiftSite: 1880 Building, Eastwood, Libis, Quezon CityWhy join MicroSourcing?You'll HaveCompetitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group...

  • microsoft trainer

    2 days ago

    Makati City, National Capital Region, Philippines COVALENT PARTNERS, INC. (trading as MISNet) Full time ₱800,000 - ₱1,200,000 per year

    MICROSOFT TRAINER(Microsoft Infrastructure, Cloud, and Windows Server)Location: Makati City/HybridEmployment Type: Full-time/Project-BasedAbout the Role:We are looking for a Microsoft Trainer to deliver training programs on Microsoft Infrastructure, Cloud Platforms (Azure, Microsoft 365), and other Microsoft technical courses. This role is essential in...

  • Licensing Officer

    2 days ago

    Makati City, National Capital Region, Philippines Allianz PNB Life Full time $40,000 - $80,000 per year

    Company DescriptionAllianz PNB Life (AZPNB), operating since 2016, is among the major life insurers in the Philippines and the fastest-growing life insurance company in terms of premium income. We are headquartered in Makati City and operate 11 other business centers nationwide. Allianz' exclusive distribution partnership with the Philippine National Bank...

  • Microsoft Dynamics Finance and Operations

    2 days ago

    Makati City, National Capital Region, Philippines Pharmalex Full time $60,000 - $80,000 per year

    Microsoft Dynamics Finance and Operations (F&O) DeveloperPharmaLex Makati, National Capital Region, Philippines4 days ago Be among the first 25 applicants Arbour Group (a Cencora PharmaLex company) one of the leading global providers of digital compliance products and services for the life sciences industry, is looking for a full-time Junior Microsoft...

  • Controls Assurance Specialist

    3 weeks ago

    Makati City, National Capital Region, Philippines Shell Business Operations Full time

    Make a real impact in Shell's financial control landscape by supporting driving SOX testing for Group Reporting and complex accounting areas. Join a team where your expertise drives assurance and quality across global processes.Where You Fit In?Central Testing Excellence (Reporting & Analysis- Upstream & IG and Group Reporting) Team is composed of...